
Three Must-Attend Sessions for Advanced Digital Marketers
By Priya Ramesh (@newpr)
I don’t know about you but I am really, really excited about DC’s first ever Social Media Week starting next Mon, Feb 13th. It’s about time the DC, Virginia, Maryland tri-state area joined the global during Social Media Week activities. Social Media Week offers a series of interconnected activities and conversations around the world on emerging trends in social and mobile media across all major industries. In just under three years, Social Media Week has expanded to 21 cities, including New York, San Francisco, Los Angeles, Chicago, Toronto, Vancouver, Sao Paulo, Rio De Janeiro, Bogotá, Buenos Aires, Mexico City, Istanbul, London, Paris, Rome, Milan, Glasgow, Berlin, Moscow, Beirut and Hong Kong. Starting in 2012, SMW is adding Tokyo, Singapore, DC and Miami.
Check out the complete schedule for the DC Social Media Week here. This will be a week-long celebration of all things digital and technology with workshops, expert panels and networking opportunities. If you spend a chunk of your life in marketing, communications, social media, make use of this fantastic opportunity to meet peers and learn what some of our DC area companies are doing in the digital space. Hats off to Peter Corbett , CEO, iStrategy Labs and his uber smart team for producing Social Media Week DC. Peter is a household name in the DC technology scene and was recognized as Great Washington DC Board of Trade’s “One To Watch” for being “A rising entrepreneur who has a bright and sustainable future in Greater Washington. You won’t be disappointed with Peter behind the event.
As CRT/tanaka’s social media lead, I have been speaking at several industry events and also try to attend at least ONE solid conference a year to stay ahead of the digital curve. But I am sure you will probably relate to me feeling a little “conferenced out” (thanks Shashi Bellamkonda, advisory board member, Social Media Week-DC for coining that phrase). So when the Social Media Week DC email arrived in my inbox I had the same feeling of, “here we go again, another one of those events where agencies and vendors line up panel discussions with catchy titles and pretty much say the same thing you heard last year at a different conference.” So with a little bit of that cynicism, I did land on the Social Media Week’s schedule page and was pleasantly surprised to see actual case studies of reputable organizations in the DC region. Here’s my top three sessions that I would encourage you to attend if you are hard pressed on time and if you are already through the social media basics and advancing to the next level.
1. Unleash the Hidden Power of the Social Customer and Grow Your Business
Location: Ketchum
Monday, February 13 at 12:00 PM – 1:30 PM
Session description: Customers are more empowered than ever – and more vocal. Social media is driving a change in customer behaviors; do you know how to harness it? This talk will help you create winning strategies that leverage social media to grow your business, and that of your clients, through current customers and brand loyalists. Drawing from her book The Hidden Power of Your Customers, Becky Carroll will discuss the mindset of the social customer and share specific strategies to unleash the potential that is hidden within them. For more information and registration: http://smwdc12beckycarroll.eventbrite.com/
I have personally heard Becky Carroll speak at Blog World on the topic of Social CRM. She has a wealth of knowledge and expertise in this area so if you are especially a B2B or are looking for enterprise-wide social media integration to boost customer service and customer success programs, this is a MUST attend.
2. The Value of a Like: Measuring and Reporting on the ROI of Social Media
Location: Holiday Inn Battleview – Manassas, VA
Wednesday, February 15 at 10:00 AM – 11:30 AM
Session description: What’s the value of a “like” or a Twitter follower? What does adding 10,000 more fans really mean to your business’s bottom line? In this session we’ll help attendees identify which metrics make the most sense for measuring, analyzing and reporting on the ROI of their social media efforts. More details on this session at http://socialmediaweek.org/event/?event_id=1176. I am glad to see this session cover the following basics in social media metrics and measurement:
• Identifying your objectives for using social media
• Defining the metrics and KPIs for success
• Free and paid tools to get you started with monitoring/measuring
• How to calculate the value of earned media and reach
• Using Google Analytics and Facebook Insights for analysis
• Creating simple dashboard spreadsheets in Excel for reporting KPIs/ROI
I have been pretty vocal about the fact that the social media honeymoon phase is over and it is not just enough to launch your brand on social channels, we got to start answering the critical ROI questions. So if you are beyond the honeymoon phase, the above session should provide you a good understanding of how to go about defining ROI for your social efforts.
3. Another Social Network? How to Combat Social Media Fatigue in Your Business
Location: APCO Worldwide
Friday, February 17 at 7:00 PM – 8:30 PM
Session description: As more and more social networks are introduced or evolve to mimic other platforms, will social interaction around new social tools and networks continue to rise or will consumer engagement level off? Social media experts from APCO Worldwide, SBNation.com and GetBetterHealth.com will help you:
• Uncover the realities of social media fatigue
• Identify the sectors in which social media fatigue is occurring and discuss how to avoid contributing to
social media fatigue in your business efforts.
• Gain best practices to combat social media fatigue and discover implementable tactics for using it to
your competitive business advantage. Details at http://socialmediaweek.org/event/?event_id=2208
If you are a marketing, PR, communications professional living in the DC area, there is no reason for you to not be involved with Social Media Week. The best learning happens when you get out of your office and meet real people doing real social media work. You can also stay connected to the week’s activities virtually by following @SMWWDC and the hashtag #smwwdc.
Also stay tuned to the CRT/tanaka Buzz Bin next week to hear from us on specific case studies and thoughts from digital experts.
Have fun and let’s keep it real with social media!
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