OUR EXPERTISE:

By: Christian Munson  |   Follow me on Twitter: @munson_711  |  

Congrats to our Week 4 winner, Traci Pryor! Her BuzzLine for cicada nourishment? “Pinacicadas…getting caught in the rain.” Is there a better way to sip a cicada? Traci, thanks for participating and look for your Starbucks card early next week.

With the long Memorial Day weekend coming up, let’s get right to Week 5.

As the nation pauses to remember those in the armed services who have fallen, millions also will kick off the summer season with belly flops, road trips and cookouts.

Quick, while you’re thinking about how good that burger (regular or veggie) will taste this weekend, buzz off on this:

What’s your best six-word rallying cry to gather family or friends around the grill this summer?

Put your six-word “call to cookout” in the comment section and check back frequently to see what you’re up against. We’ll announce a winner next Thursday. SBUX on US.

And, if you like the #BuzzLine, please share it with your favorite social network.

Happy weekend.

Photo: wka via flickr

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By: Ligaya Malones  |   Follow me on Twitter: @kauaiianSun  |  

 

 

 

 

 

 

 

Press trips, domestic or otherwise may seem daunting or intimidating to execute. But after leading media around the world for more than 10 years on behalf of our clients, we’ve learned a thing or two about what works and what doesn’t. Here are some tips for how to execute a flawless press trip:

Create a timeline

Once your budget is approved and trip dates are confirmed, create a timeline with key deadlines for each component of the trip to work back from. That way, you can track and prioritize parts of the trip that require more time to secure than others. On a similar note, build in extra time to account for coordinating between your client, media and vendors as well as to execute alternatives.

Remember the details

Ensuring your group arrives at the final destination is just one piece of your adventure, and it begins with all of the little things that lead up to the big day. Before you get on that plane, do you have copies of ticket confirmations, passports, your company credit card, the group’s contact information and key addresses easily accessible? Not so fast. My well-traveled colleagues go beyond obvious practicalities and encourage you to think about the nuances of the trip. They recommend you set your cell phone and computer to the appropriate time zone, pack aspirin and antacids (someone on the trip will thank you later), and inquire about your guest’s food allergies and preferences before the trip to name a few.

Consider your itinerary

Sometimes, less really is more. Offering media the opportunity to indulge in their individual interests keeps them happy and provides added context to the feature he or she writes about your client. One colleague recalled a trip to Michoacán, Mexico in which his media group’s favorite day included an afternoon spent in tiny Purhépecha village in the municipality of Quiroga. There, his group had the freedom to indulge in the sights, sounds and culture at their leisure. In addition, scheduling downtime may even offer better opportunities to connect with them. On a separate trip to Mexico a few years ago, another colleague bonded with an editor over her culinary school background; a nugget of information she dug up during the research she conducted on the attendees before the trip. They remain good friends today; more on that below.

Prepare to entertain and engage beyond the job

Read their articles, check out their Twitter feed and LinkedIn profile and identify their interests. Connect with them before the trip. Then, take advantage of the face time you’ll have and get to know these individuals beyond the job. We’re in the business of relationships, so make it a priority to get to know each member of the group. Just say yes when one of them invites you to an unusual museum and don’t be afraid to suggest a potentially polarizing activity, like an evening of hip hop karaoke.  It makes for a better working relationship in the future, and who knows? You might even make a new friend or two, as illustrated by my last point above.

Accept that there is no such thing as a flawless press trip

On the other hand, sometimes things don’t always go according to your timeline even when you have a backup plan. On one occasion, current events have forced us to reroute a group of media minutes before a connecting flight to the final destination, while another instance had us searching for alternate hotel accommodations when the power went out in the part of the city our group was staying in. With that said, there is value in being able to think on your feet and make sound decisions amidst unplanned circumstances.

Now it’s your turn, PR pros. What would you add? And for our media friends out there reading this, do you recall a press trip you’ve attended that you felt was executed well? Why do you think it did? Share your thoughts in the comments section below.

***Image courtesy of Bret Hartman for Air New Zealand

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By: Debbie Myers  |   Follow me on Twitter: @debamyers  |  

As healthcare public relations professionals, we have often suffered from an identity crisis. No one understands what we do, let alone appreciates it. Often we complain that the marketing folks get all of the attention – and the budget! If you are sulking away in your cubicle, it’s time to shake it off. The role of the public relations professional in healthcare is changing and our future has never been brighter. But, to get on board, you will need to adopt a broader view of how you can contribute.

News producer rather than news publicist

The Pew Research Center’s Project for Excellence in Journalism reports that newspaper newsrooms are 30 percent smaller than they were at their peak in 2000. Local TV now devotes 40 percent of its time to weather, traffic and sports. Clearly, with shrinking reporting resources, there are fewer bodies to cover your story. At the same time, consumers are beginning to abandon traditional news outlets and are turning to other sources that better meet their needs. The mindset change for the public relations professional is to see yourself as both a traditional reporter, as well as a news producer of your own media outlet.  Take a newsroom approach to your public relations program by prioritizing your stories by target audience and message and then publishing them through video, social media, blogs and stories written for your website. As journalists at heart, we understand better than anyone how to turn content into interesting and relevant information. By connecting your message to useful content, your “news organization” will become a trusted source for consumers as well as the media.

Globalist rather than specialist

The convergence of paid, earned and owned media is forcing marketing and PR departments to break down their silos and take an integrated approach to communicating with audiences. Today’s public relations professional needs to understand the power of Facebook advertising and search engine optimization as much as they need to understand the value of creating a dark page on their website for crisis communications.  PR has become a global discipline and PR professionals have the opportunity to elevate themselves as experts in branding, digital technologies, content management and social engagement, as well as media relations. The Cleveland Clinic has taken a very integrated approach to its new HealthHub blog, where writers, marketers and digital gurus work seamlessly to publish great content daily.

Consumerist rather than corporatist

Public relations professionals know better than most to communicate clearly and simply and to avoid jargon and “marketing speak,” like the word I have coined above. But often our role is to tow the company line and to be the voice of the organization. While that role will not change, the approach we take and the language we use should change. Today, healthcare organizations are just one click away from being able to talk directly with consumers. No longer do we have to depend on a reporter or a paid ad to reach key audiences. However, your audience is not necessarily interested in what you want to tell them. They have their own needs and are seeking information that is relevant and interesting to them. As writers by trade, public relations professionals are well-suited to lead their organization in achieving a balance between the need to promote services and the consumer wish for content that is valuable to them.

So where do you begin? First, adopt a more positive, futuristic mindset about the role you play. Second, broaden your knowledge and skills in editorial planning, writing for the consumer, social engagement and digital technologies. And, third, demonstrate your value through changed behavior that instills a new level of confidence and pride in you as a public relations professional.

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By: Rebekah Polster  |   Follow me on Twitter: @BekInBklyn  |  

In the humble opinion of this New Yorker, the U.S. spirit market is reminiscent of a subway during rush hour – crowded like a cattle car. At least, this is what I’ve observed unscientifically in my neighborhood liquor stores, as well as booze industry magazines. This past weekend, I was proved correct at the Manhattan Cocktail Classic, where over 100 brands came together for an industry sneak peek.

The event played host to all of the heavy hitters (brands like Bacardi), but also smaller companies making strides in the market (such as Jack from Brooklyn). And as I looked around at the sea of brands, I noticed something: some of them have been around for centuries. This got me thinking. How do classic spirit brands remain relevant with such a crowded liquor market? Good news for spirits lovers - here are three brands featured at the Classic with a rich history and quality in the bottle!

1) The Italian Pick-Me-Up

Molinari Sambuca, the first family of Sambuca, had partnered with LavAzza to offer the thankful Classic audience a fantastic espresso bar. A staple in many Italian homes, Sambuca is an anise and spice-flavored Italian liqueur traditionally served neat with three floating coffee beans. There was no disputing it: the quality was top notch, with a smooth and rich flavor that made it very easy to drink, even at 11:00 am. The sometimes overwhelming anise notes were not overpowering at all, but rather subtle. The Molinari lightly sweetened the espresso and gave it a hint of liquorice perfection. And at $26.99, it’s not a bad addition to my liquor cabinet.

Fourth-generation Giorgio Cristiani Molinari, currently the U.S. brand manager, was there to talk about his family’s history. Molinari Sambuca was created in 1945 by his great grandfather, Angelo. While Molinari is the number one-selling Sambuca in the world, they have some stiff competition. I asked Giorgio what he and his family are doing to stay relevant in the U.S. market, especially as Sambuca isn’t every bartender’s go-to spirit.  “We have the quality in our product that stands the test of time,” said Giorgio. “We are working with bartenders and have great cocktails available.”

In addition to those great cocktails, Molinari is creating partnerships with brands like LavAzza to show the U.S. market that Sambuca is a necessity for the American bar. While the brand has created a large list of cocktails that are easy to make on- and off-premise, the Molinari Sambuca is still made from the highest quality ingredients, and that pretty much speaks for itself. Plus, it’s a delicious way to enjoy your meal.

2) The Scottish Sweet Spot

I made the rounds with other spirits and came across Drambuie. A honey, herb and spice-infused whiskey from Scotland, Drambuie story began when Prince Charles fled England to Scotland in 1746. As the story goes, the prince gifted the family who sheltered him the recipe for his prized drink. And that’s how Drambuie came to be.

In 2011, the company released Drambuie 15, which takes a selection of 15 Year Old Speyside Malts blended with honey, herbs and spicy aromas to create Drambuie’s famous secret recipe. The whiskey was perfectly neat, with citrus on the nose and a velvety flavor with a touch of butterscotch. Their brand ambassador told me Drambuie is focusing on on-premise accounts and making great cocktails, including margaritas (substitute the orange liqueur for Drambuie). But, at a price point of $59, Drambuie is more of an introduction to scotch to be sipped by the American consumer.

3) The Portuguese Mixer

I came across the Sandeman Founders Reserve Porto from Portugal, a brand that was founded over 200 years ago. While port is often used in classic cocktails, from mulled wine to sangria, the market has become increasingly competitive over the last few years. So, I asked the representative at the table, what is Sandeman doing to stand out?

Turns out, they’re having fun! Working with mixologists like Jonathan Pogash and Jason Littrell from Death & Co., Sandeman has developed fun and interesting cocktails to keep the brand relevant for on- and off-premise accounts. At $19, the Founders Reserve is a fun way to mix. Jonathan Pogash was behind the bar and showed off a new carbonated creation, the Sandeman Porto’s Founders Fizz, headlining the brand’s carbonated beverage program, with a recipe contest running through June.

It is clear these three brands lean on mixology as a way to stay in the spotlight, yet they also continue to use the best ingredients with legacy to back it up. Poor quality won’t last the test of time. As long as these products, and others like them, can maintain their quality ingredients, and stay current with the mixology du jour, they’ll stay on top of the market and, we hope, in our bars.

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By: Rosalie Morton  |   Follow me on Twitter: @rosaliemo  |  

One of the most fulfilling aspects of working in PR is seeing it constantly evolve. Of course, media relations, crisis management and internal/external communications work will always be at the heart of what we do. But as our main communications channel, the internet, continues to change constantly, so does our role as PR professionals. The past few years, the PR industry has shifted toward content marketing.

Our clients are using marketing automation software, like Marketo and Eloqua, more and more to show how their campaigns drive leads and revenue. In turn, we’ve found our agency more embedded in the lead and demand gen world than ever.

And, we’re ready. As PR agencies, we know how to create dynamic, innovative content for our clients so their prospective customers will download and interact with it, moving them through the sales funnel more quickly.

If you want killer content, your PR team needs a seat at the table. Here are three reasons why:

1) We know your message, and we can articulate it better than anyone else. As the stewards of your voice and message, content marketing is the perfect fit for us. It’s our job to help create amazing content that prospective customers want to fill out contact forms to access. We know your audience. We know what they want to hear and how to communicate your messages to them most effectively.

2) We’re creative. We LOVE to brainstorm and, as your agency, we can offer so many different perspectives. What might have been an everyday white paper can turn into an engaging eBook. That infographic? Let’s make it interactive.

3) We play well with others. Now, when I say, we should OWN your content marketing, I’m not saying that you should just let your agency do it all. We need to work with your internal teams, and not just your communications team. We are measurement junkies. After the dark years of AVE and impressions, we love the fact that we can work with your marketing team to measure exactly how well our content is driving leads. We want to work with your web team to make sure everything is totally optimized for search. Put us all in a room, and let’s have some fun.

We’re ready. Are you?

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By: Christian Munson  |   Follow me on Twitter: @munson_711  |  

Congratulations to Week 3 winner Greg Surber, our friend over at the Hodges Partnership. His six-word graduation speech to the Class of 2013? “You will make mistakes, embrace them.” (Greg your Starbucks gift card is on the way. Keep your eyes open, too, for news about the quarterly playoffs, once we figure them out.)

Remember, the BuzzLine is a weekly contest that challenges PR, marketing, media and communications pros to deliver a smart, witty, creative or humorous six-word commentary – or BuzzLine – in response to a question about a recent news story or media topic.

Last week we asked for a six-word commencement speech to the Class of 2013. Some of the BuzzLines we received included “Work to live, not the reverse,” “In reality, your education begins now” and “Treat your career as a journey.” See all the other six-word gems from last week here. And thanks to everyone who participated.

Now for week 4… Just put your six-word culinary recommendation in the comments below, and you could win an iced skinny mocha to wash it down.

OK, get the tabasco and buzz off on this:

You heard about the cicadas, right? The bugs emerging from a 17-year slumber this spring? “They’re Here!”, reported the Washington Post earlier this week, and billions more are expected on the East Coast over the next few weeks.

What better way to deal with billions of noisy bugs than to…eat some of them? The Today Show, National Geographic, Huffington Post and others explored cicada munching this week. Yum.

 

In six-words, tell us how you would prepare or prefer cicadas as part of a main-course meal or a satisfying snack.

GO.

(If you like the BuzzLine, please share it! #BuzzLine, #PR, #marketing)

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By: Kelly O'Keefe  |   Follow me on Twitter: @kellyokeefe  |  

A few weeks ago, the Trustees of famed college Cooper Union voted to begin charging tuition in the 2014 school year. To an outsider, the decision might look like a no-brainer. The school is desperate for cash to keep its doors open, and who could make a fuss about a college charging tuition? That’s what they all do, right?

Well no, actually. In fact, Cooper Union has never charged tuition. For more than 150 years, Cooper has weathered every financial storm to remain free of charge for every single one of its students. The school’s founder, Peter Cooper, believed education should be “as free as air and water”, and the commitment to  “free education for all” is the college’s most distinguishing feature and an abiding source of pride for students and alumni.

It’s not surprising the change wasn’t taken lightly. Immediately after the announcement, students began protest efforts, including painting the entire lobby of one of the school’s buildings black and peacefully occupying the president’s office. And like-minded institutions around the globe are starting to stand in solidarity with the protesters.

After three weeks, there is no sign that this issue is dying down; in fact the hostility seems to be escalating, with the protesters demanding the resignation of president Jamshed Bharucha.

So what did the board and administration do wrong? Their decision reflects a failure to fully grasp the attributes that were most valued by their constituents.

Despite sophisticated research tools and well-staffed public affairs departments, we continue to see a rash of organizations that suffer from self-inflicted wounds to their brands.

  • JC Penney ignored what was important to its loyal customers and suffered a collapse so significant that the CMO and CEO were both fired.
  • Apple stock has plummeted, as the company seems unable to release the kind of innovative new products fans have come to expect.
  • Carnival Cruise Lines has gone from providing ships for vacationers to escape to, to having ships their passengers must escape from.
  • University of Virginia, a bastion of transparent governance attempted a behind-closed-doors coup, which ended up being toppled by students, faculty and alumni.
  • And the University of California faced a similar revolt after attempting to change a logo and look that had lasted for 144 years.

If UC students staged a successful revolt over a logo, and UVA did the same over the fate of one president, how is it possible that Cooper Union is caught by surprise by the angry reaction to plans that will cost students tens of thousands of dollars and violate the school’s most fundamental values? What we have here is a failure to communicate.

What enlightened marketers need to understand about brands and the organizations they represent, is that before you plan for change, you must understand what your core audience values most. If you don’t, those same people will become your most vocal, even vicious, critics.

When we see groups of people become outraged critics, like the students and alumni of Cooper Union, we should understand that dissent is more valuable than indifference. Criticism may be hard to take, but it often comes from the audiences that care the most.

Fortunately, all of us have the power to avoid these disasters. All it takes is rethinking the responsibilities of our jobs  as marketers. Good communication starts with listening. Seeking honest input, as often as possible, is the secret recipe behind every great communicator and every great leader.

So what should the leadership of Cooper Union do now to turn the tide from criticism to cooperation? Learn from examples like New Coke, JC Penney, Netflix, UVA and hundreds of others. Swallow your pride, suspend your current plan and start listening.

And as an alumnus of Cooper Union, I hope they do it fast, before one of our nation’s most respected educational institutions collapses under the weight of poorly informed decisions.

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By: Kelsey Mohring  |   Follow me on Twitter: @mohrinkd  |  

Last week at the Virginia Society for Healthcare Marketing and PR conference, I had the privilege of hearing from a variety of speakers who shared their knowledge on topics ranging from branding and innovation to health care reform and patient engagement. Because I’ve always been a lover of travel and experiencing other cultures, when Juana Quick, president of Queue, gave her presentation on lessons learned while exploring Japan’s healthcare industry, I furiously began taking notes. Although the Japanese appreciate Americans for introducing Facebook and Starbucks to their country, there are a few best practices they could introduce us to when it comes to our health care system.

What’s Best for the Group Comes First

There is a fundamental cultural difference between Japan and the U.S. characterized by a focus on the success of the group over the individual. This principle is near and dear to my heart as it is one of CRT/tanaka’s shared values, so I have seen firsthand the success and collaboration that comes from this practice. For example, in Japan a doctor doesn’t seek an extra certification to improve his own standing but to further contribute to the success of the group. It’s like having aligned incentives as the norm, rather than a strategic goal.

Talk the Talk

In Japan, CEOs are required to have an MD after their name. They assume that if a CEO is a brilliant business person but can’t gain the respect of the physicians by talking their language, then they can’t lead a successful hospital. As marketing and PR professionals, we often speak a different language than our clients. We focus on things like engagement, impressions and reputation while business executives often speak in corporate-eze and the bottom line. As communications professionals, it’s our responsibity to talk the talk of the target audience, whether health care executives, technology experts or food and nutrition professionals. We have to speak their language in order to build credibility and engage with them in a meaningful way.

Stay A While

In the U.S., hospitals are not known for their hospitality when it comes to the duration of a hospital stay. In ironic contrast, Japan’s average length of stay is seven to nine days, which is three to four days more than the average stay in the U.S., yet the cost of health care in Japan is significantly less than that in the U.S. What’s more, their outcomes are better. Once patients are discharged from the hospital, they are called within 24 hours of discharge, one week after discharge and, again, 30 days after discharge. Their longer stays and impeccable discharge procedures lead to lower infection rates and a virtually nonexistent rate of readmissions. In 2008 in the U.S., it was estimated that preventable hospital readmissions cost the health care system $25 billion in wasteful spending. And current laws have recently been passed that tie a hospital’s reimbursement to its readmission rates. Maybe if we focused more attention on quality care and thoughtful follow-up, we would not need new laws and financial incentives to reduce unnecessary readmissions so common in the U.S.

The Ultimate EMR

Imagine walking into the hospital, handing the staff your electronic social security card and having them pull up your entire medical history from the day you were born, regardless of where you sought care. In Japan, this idea of the ultimate electronic medical record is a reality. All of the hospitals and clinics in Japan, whether private or government owned, are connected by a single system, allowing them to share patient information with the click of a mouse. Patients no longer have to rack their brains for the date of their last tetanus shot or bring in a list of all of their medications. And physicians are aware of any ED visits, tests, allergies or procedures that a patient has had, making diagnosis and treatment more timely, more effective and more cost appropriate. Surprisingly, their doctor-to-patient ratio is almost half that of the U.S., but their efficiency is such that patients rarely wait longer than an hour to be seen by a doctor for a non-emergent admission, and in an emergency, patients are seen immediately.

It Really is All About the Patient

Customer service is key in Japan. From the moment you walk into a hospital in Japan to the moment you leave, a staff member escorts you to ensure your visit is exceptional. Managing everything from the lighting and temperature to making sure you receive your medications, the staff are fully focused on the patient experience. Everything from the room décor to the materials handed to you at discharge is impeccable, with every single detail being deliberate and planned. Every patient is treated as a VIP guest. Japanese hospitals would get full credit for patient experience.

Don’t get me wrong. I’m not hating on the U.S. It’s just that if we can leverage what other countries like Japan have done well in health care, why not take advantage of it? As Kelly O’Keefe shared in his branding presentation, it’s often important to step outside of your comfort zone for inspiration. Japan is doing something right in health care, so why not search outside our borders for a little inspiration. Business as usual is not an option if we want to improve health and decrease the rate of health care spending in our country.

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By: Viviana Pinzon  |   Follow me on Twitter: @crttanaka  |  

In an office full of closet wine nerds (in our industry, being smug about wine is decidedly uncool – hence the closet), we’ve found consumer awareness of sparkling wine falls into one of two extreme categories:  people whose Mom’s drank Riunite and who now turn to prosecco, or those with Krug in their glass since their 21st birthday.

For the wine professional, this chasm in awareness presents a rare opportunity: a clean branding slate that allows ownership and brand leadership in a category with few leaders and open waters.  In the beverage industry, we salivate over these types of moments.

As Matt Kramer recently pointed out in Wine Spectator, the U.S. wine lover has more choices than ever before.  And if the success story of prosecco evolving into many American consumers’ sparkling wine of choice is any indication (for example, the ubiquitous La Marca, who was depleting 5,000 cases just four years ago, reached a whopping 260,000 cases last year), our collective palates are ready for more.  Brands that can deliver high quality and value should be poised to jump in.  But how can these brands make sparkling more approachable and clarify the misconceptions, thereby growing the market?  Five key elements could help pave the way:

1. Bubbly is a lifestyle:  Wine is now a part of everyday life in the U.S., we are the largest wine market in the world and even Rupert Muroch is getting in on the action.  Sparkling wine has long been synonymous with luxury, because of its French heritage and association with nobility.  Sparkling brands moved into the lifestyle space quickly, even for occasional wine drinkers with brand loyalties unrelated to value or quality.  Wines with the added benefit of both these qualities are at an advantage.

Want to live the bubby lifestyle? Unbutton the shirt and give your fedora a tilt. Photo Credit: http://www.champagne.us/

2. There’s more than just champagne:  with a rich and diverse group of selections from regions beyond Champagne in both the Old World and the New such as Cava, sparkling wines produced in the often-superior méthode traditionnelle of secondary fermentation in the bottle should tout this fact at every opportunity.

3. A great sparkling doesn’t have to be expensive:  as with still wines, there’s a rampant misconception that you have to spend a lot to get a great bottle of bubbly.  This is simply not the case, and leaves great opportunity for brands to dispel the myth.

4. It’s something you can drink anytime, with almost anything: just ask your favorite sommelier.  Those impossible-to-pair spicy, salty or vegetal flavors typically work beautifully with sparkling wines, even Indian food, asparagus and artichoke. When in doubt, think bubbly. It’s hard to go wrong, and as far as occasions, sparkling wine is perfect for any moment, event outside of celebrations. Just ask Lily Bollinger!

5. Look to Millenials: it’s no secret that Millenials (myself included) crave what’s best and what’s next.   Those of us on the older end of the millennial spectrum may bring more disposable income to the table to spend on beverages.  Do you have a fantastic and authentic bottle in that $30-$40 sparkling sweet spot that outshines one of those everywhere-brands for the same price?  We want it, so tell us about it.

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By: Emily Valentine  |   Follow me on Twitter: @ebvalentine  |  

My love affair with Whole Foods started in college, when I would drive 20 minutes to their nearest store just so I could get my pick of the juiciest grapefruits, creamiest avocados and crunchiest granola in town. Since then, my fondness for the brand has only grown, and while this has a lot to do with the quality of its product (always fresh, flavorful and abundant), and its in-store experience (never fails to delight), there’s an important third factor at play.

Whole Foods’ commitment to social responsibility inspires its business strategy in a way that keeps the brand in lock-step with customer expectations and places it in a league above its competitors. It’s not the student content to slide by with a B+ in corporate responsibility – it’s the charismatic over-achiever who raises the bar for the rest of us, and makes us aspire to great things.

Here are 10 cool ways Whole Foods is raising the bar in CSR:

- Growing Greens – A few years ago, my colleagues helped RVA’s Whole Foods open a community garden to act as a learning lab and stock greens for the store’s salad bar. I was impressed. Even more impressive? The retailer announced this spring it’s partnering with NY-based Gotham Greens to build the first-ever commercial-scale grocery rooftop greenhouse for its Brooklyn store. In the 20,000-square-foot greenhouse (pictured below), they’ll grow pesticide-free greens to be sold in the Brooklyn location, as well as other Whole Foods stores in the area. clip_image002

- Taking a Stand on GMOs – In March, Whole Foods became the first U.S. retailer to require the labeling of all genetically modified foods sold in its stores by 2018. Rather than getting embroiled in the debate raging over government’s role in regulating food labeling, the brand put a stake in the ground that many expect will have a ripple effect throughout the industry.

- UpCycling – Whole Foods encourages its team members to have fun and get creative with upcycling – converting old or discarded materials into nifty, useful things. In addition to urging innovation and reducing waste, this process can rally communities by tapping local pride. Shoppers in Charlottesville, for example, are thrilled to find retired floorboards from UVA’s basketball gym lining the snack aisle, and old bleachers acting as picnic tabletops.

- Exploring Energy Savings – About 18 months ago, Whole Foods announced several of its California stores were undergoing high-efficiency, refrigeration retrofits to quantify how much energy each store could save. Working with California’s EnergySmart Jobs program and energy conservation nonprofit PECI, the retailer installed energy management systems and data loggers to offer a before-and-after picture of how much energy the refrigeration systems used.

- Investing in Suppliers – You can’t walk through a Whole Foods without realizing the company believes in supporting local food producers. But what you might not realize is that it also puts its money where its mouth is, offering low-interest loans to small food producers looking to expand. To date, the company’s local producer loan program has provided $8 million + loans to groups like Maine’s Own Organic Milk, Sticky Toffee Pudding and Willie Green’s Organic Farm.

 

- Encouraging Diversity For generations, African-American farmers in the Alabama Black Belt have faced a challenging political, economic and physical climate that’s made it hard to compete. But, thanks in part to support from Whole Foods and other retailers, clip_image004many of their marketing barriers are slowly breaking down. In a pilot program to demonstrate the potential of the Black Belt farming community, Whole Foods has begun to purchase and market watermelons, peas and other crops from small farmers like Demetrius Hooks (pictured right), showing support for diversity in agriculture as well as in their own supply chains.

- Urging Transparency – As evidenced by its stance on GMOs, Whole Foods vows transparency to customers, and demands it from suppliers. It also offers a high level of financial transparency to its employees, all of whom can access detailed reporting on employee salaries for the previous year. According to co-CEO John Mackey “This kind of salary transparency quells the gossip mill and exaggerations over who is making what, and leads to ‘greater justice’ in compensation.”

- Caring for Employees – It’s no coincidence that Whole Foods has been named among the top 100 places to work by Fortune magazine for the last 16 years. The company offers its employees some of the best health care benefits in the U.S. and up to 30 percent off store purchases if they meet certain health criteria. It also holds regular employee appreciation days with celebrations and store discounts, and lets workers apply for six weeks unpaid sabbatical for every 6,000 hours logged.

- Supporting Local Communities – Individual Whole Foods stores can tailor their approach to community giving in order to reflect the local flavor. Several times a year, all locations hold “five percent days,” where five percent of store sales go to a local nonprofit or educational organization. Many also run “Nickels for Nonprofits” programs, where, for every paper bag you save by bringing your own into the store, Whole Foods gives you a nickel to either keep or donate to a local charity.

- Giving Back to the Global Community – Last but not least, Whole Foods works to alleviate hunger and povertclip_image006y around the globe by offering microloans to entrepreneurs in the communities of its suppliers. The Whole Planet Foundation, a partnership between Whole Foods Market and Nobel Prize winners Muhammad Yunus and Grameen Bank, provides grants to microfinance institutions in Latin America, Africa and Asia, which provide loans, training and other financial services to the self-employed poor.

Just like the relationships we have with friends and family, the ones we have with brands are built on trust. While Whole Foods is not without its shortcomings, and will surely do something that ticks people off one day, it’s setting itself up for success in the long haul. By building a foundation of goodwill based on genuine support for its employees, communities and society at large, Whole Foods has cultivated a brand that’s easy to love … and one that will be tough to stay mad at for long.

Photo credits: Whole Foods Market, Jamie Ross/Daily Yonder, Whole Planet Foundation

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