Every Connection Counts

chris A guest blog entry from Mobile Diner’s Chris Parandian.

I appreciate the opportunity to get out of the kitchen and do some cooking at the Buzz Bin. Many thanks to Geoff.

There are two facts of life in the cell phone business — (1) consumers love their phones and (2) they don’t necessarily love the company that is providing the service. These facts suited the industry just fine for many years. One reason for complacency was that consumers just made calls and occasionally text messaged. Accordingly, carriers that provided the best service (Verizon Wireless) reaped the benefits and those that did not saw massive churn (AT&T Wireless).

Consumers demand much more from their wireless provider these days. Making calls and text messaging isn’t enough. We want instant access to the internet and we want devices which utilize hotspots to give us an internet experience like at work. We also want to watch videos, listen to music, and know where are friends are.

On a related note, we don’t care if this happens via 3G, Wi-Fi or Wi-max. We just want it to work. As interest evolves away from access (who is providing) to the applications at the edge of the networks — incumbents must be ready to catch the market transition at the right time.

As an active participant in the wireless industry, the time is now for carriers to connect with their customers in ways they never imagined. Failure to act in an industry that is rapidly changing everyday — with a potential new provider on the horizon — could result in grave consequences for incumbents and lead to further industry consolidation.

Social networking is one way carriers can engage consumers. Listening to their consumers needs instead of guessing what they want from the corner office will enable carriers to reap the benefits of the transition and leverage the opportunity it provides.

Developing loyalty — in an industry that doesn’t have much — will lead to less churn. Once loyalty spreads and trust grows, consumers will be more inclined to buy more services. These are positive metrics which will grow the bottom line. With regard to implementing a social networking strategy — one size doesn’t fit all. Experiment with different communities or hire a community developer. There are many ways to start the process.

The field is wide open. It is time to be remarkable. It is time to implement new marketing strategies to capture the attention of consumers who are attacked daily with marketing messages. Social networking provides such a place to build community and a sense of belonging with consumers…

 

Support the PR Power Women

This morning we brought up a case of men bashing the women’s PR Power Women index. Just to recap:

Here’s an unfortunate incident: Men behaving badly, particularly in the comments arena. In a blatant case of misogyny, several men take to task women marketing bloggers trying to set up a top twenty independent PR Power women index. The boys got so bad that Valeria Maltoni had to shut down comments on her post. We’re a big fan of Valeria and some of the other ladies on the list. Let’s hope these guys can get over their angst and see the light.

In addition to this blurb, I commented extensively on said post. Since the Blogs of Fire post this morning, we received an interesting email from Lewis Green — the author of the offending post — who has permitted us to reprint his email.

Thank you for your feedback. As a marketing blog, you are correct, we have bigger issues to discuss. However, I also am a political being and have spent a great deal of my life marching and lobbying for civil rights, including human rights. Much of that effort was directed at breaking down the men-only admitted doors. So when I perceive that women are creating a women-only door my natural instinct is to fight against it. I just believe that doors keep people out, and I believe people should always find doors open.

It’s clear that Lewis did not research my blog. Because we are located in DC, we see civil rights “campaigns” and political beings all the time. And much of what they have to say tends to be dressed up justifications for acting in an inappropriate fashion. Whether that’s lobbyists, cause-based marketing, or yes, the ever-spinning politicians.

bomb_thrower Further as a PR practitioner, please don’t BS me. I can smell it a mile away. Consider Lewis’ post title, “Throwing a Bomb Against Women.” Of course, there’s the accompanying image. Classy, huh?

Let me be crystal clear: Treating women this way is WRONG!!!!!!! You can dress it up however you like, at the heart of the issue, you are slamming women, who have a harder time in the business world because of men and the societal rules that work against them… It’s atrocious to see men attack women this way, especially so recently after the Kathy Sierra controversy.

Treat Women Right

Lewis dressed up his post with an accompanying piece today asking if women are discriminated against. Some interesting stats are used, which show the growth of women businesses. Here are some stats that Lewis didn’t include in this second post:

  • Only ten Fortune 500 companies are led by women
  • From Lewis’s own bomb throwing post, of the Technorati 100, only eight are written by women
  • Again from Lewis’ bomb post, of the Power 150 only “13% are women.”
  • A woman has never been elected to the office of president or vice president

It’s apparent that women can come to business, but we won’t let them lead. Until these stats change, women should band together to support each other in their efforts to be successful. Women still have a glass ceiling they face… in the blogosphere and in real life.

You want to know what it’s like to be woman out in the social media world? Watch “Being a Chick on YouTube,” which was brought to us via Leah Culver on Pownce.

Unfortunately, just like Valeria and Lewis’ post, men behaved badly in Leah’s Pownce post. Some of the comments:

  • I’d hit it.
  • As a male podcasters (alex and I), I can say that it hurts us to have thousands of women leave sexual comments about us. It sucks being treated like a large piece of mansteak. Ladies, NO means NO.
  • I don’t think she is the brightest bulb in the closet
  • The Resident should be happy she is apparently very desirable because in 20 years, she probably won’t be getting as many second looks from horny teenagers.

Boys, one last time: Transparency’s great, but in these repeated instances it has highlighted a need to change. It’s time to stop bashing women online. And we need to celebrate female successes online and offline, anyway we can.

From Valeria’s post, here are the top PR Women bloggers. Congratulations ladies, you have the Buzz Bin’s Support. Never stop blogging.

 

Goodness Gracious, Great Blogs of Fire!

blogoffirelarger.jpgOur first three Blogs of Fire entries demonstrate that the corporate world still has a long, long way to go when it comes to embracing social media. Bite Marks dished up some mouth watering fodder last week. Apparently the Canadian Broadcasting Company likes to control the message still, restricting employees from blogging without supervisor permission. One employee’s response, “now, if you do [write a truly transparent blog], you apparently fall within the scope of this document.”

Let’s get global. India PR points out an ominous Gartner warning on Second Life. “Despite recent publicity about companies staking out territory in Second Life and other virtual worlds, companies that want to protect their brands or reputations should be cautious about operating on such Web sites, research firm Gartner Inc. warned Thursday.” Full story is available at PC World.

This story plus a recent post from Scott Baradell on legal interference demonstrates how lawyers and IT pros can limit a companies brand. Companies must weigh how important it is to be safe versus communicating with their constituents and communities on their terms, where and how they like it. As a CxO or marketer, one must be aware that nothing can happen — legal docs, IT purchases — without a sale.

On the positive side, Toby Bloomberg scored a great interview last week with Jackie Headapohl, editor of Voices of Chrysler. The new blog commemorates the launch of the recently privatized Chrysler. Jackie certainly gets the basic precepts of social media, and I’m sure there’s a great community of Chrysler owners in English speaking countries. It’s exciting to see a well designed initiative like this. So we’ll see how it goes.

Busy week out there… Here’s an unfortunate incident: Men behaving badly, particularly in the comments arena. In a blatant case of misogyny, several men take to task women marketing bloggers trying to set up a top twenty independent PR Power women index. The boys got so bad that Valeria Maltoni had to shut down comments on her post. We’re a big fan of Valeria and some of the other ladies on the list. Let’s hope these guys can get over their angst and see the light.

Brand Curve discusses Didja.com, NBC universal’s all ad video site, an attempt to compete against You-Tube. Brand Curve author Susan Gunelius says, “I’m not sure who would really enjoy an all-advertising website other than marketers.” Good point.

Last, but not least, one of India’s great female bloggers, Priya Shah delivered an outstanding post on how to leverage microblogs to drive traffic, and promote your site. Great work, Priya. Love this tip, “Don’t sell your coverage.” Another gem, “Don’t post the coverage link multiple times.”

 

Direct2Dell: Not that Great

OK, now that the LComm commercials are over, let’s discuss something meaningful. Rich Becker and I reviewed Direct2Dell on this week’s BlogStraightTalk discussion of best practices.

We thought it would be a great case study because of all the acclaim it has received. In particular, Dell has been lauded for transparency, openness and willingness to address product issues.

Au contraire. It seems to me if Direct2Dell is a great corporate blog, then the bar has been set really low. This blog suffers from self-centered focus, marketplace myopia, and just flat out uninteresting content. Are transparency and willingess to take criticism the only things that drive corporate blog greatness? Customer support can be achieved in better, easier ways like a wiki that posts latest news. Or how about press releases with comments enabled?

Snippets from Becker’s comments:

  • And does Dell understand why people read its blog at all? My best guess would be that it doesn’t.
  • The writing is boring. And even the chronic apologies — sorry I haven’t blogged lately — are too painful to read.
  • Across the board, Dell’s communication reads as dry as crushed white soda crackers; fragmented beyond repair and often leaving purchasers wondering where they might go first for information.

Snippets from my comments:

  • Direct2Dell suffers greatly from corporate propaganda, a definite disconnect on what its readers want (note the great variance in the popularity posts as demonstrated by comments).
  • Dell is high tech. Where’s the high tech graphics, video, anything? Plain old text seems boring on this blog.
  • Readers care about their experience, and how Dell is going to make it better, not Dell promotions. And that’s the core problem.

You can read the whole thing at BlogStraightTalk.

 

Marketing Now Is Gone

In the next ten days the online portion of the Now Is Gone marketing campaign will begin. This includes launching a new blog (under construction) and “revealing” which bloggers were cited as sources. After chatting with e-business journalist and PR marathoner Nettie Hartsock on the phone and via email, it seemed appropriate to reveal my strategy before the actual launch.

This maybe an “unmarketing” concept, but the mission of the book seems paramount. Now is Gone was written to provide corporate executives and entrepreneurs a basic primer to begin engaging in new media. And engage in a meaningful fashion by building value for their communities while avoiding blogodramas.

The book is not meant to be a myopic, worldly piece on social media conversations or a gigantic wiki. It does not contain great long essays of Livingston social media theory, or vignets on SEO and blogging tactics. It’s simply a short 100+ page book designed to help businesses begin in the new media world with basic principles and strategy. Nothing more.

And thus the book’s marketing strategy revolves around them, not us. However, bloggers are most interested in the ethics of citing them in the book’s marketing. So we’ll discuss that first beginning with my contributing author (a blogger), then reaching out to businesses.

Brian Solis

Solis Glasses-800 Brian Solis earned a contributing author credit for his outstanding input on Now Is Gone. Not only did Brian write a stellar and substantial introduction on the challenges facing the public relations profession, but his passion shines through on how to help get businesses engaged in the new world of marketing and PR. Solis also consulted on the book’s theme, topics and development.

In particular, he steered me towards critical thought posts (Chris Heuer’s participation is marketing post and Jay Rosen’s paper on the shift from targeting audiences to people, specifically) and reviewed my initial content, highlighting the need to eliminate controlled messaging from our online conversations. These core areas shaped the central theme of Now Is Gone.

Brian will likely help promote the book, and will have publishing access to the Now Is Gone blog. As an excellent promoter, having Brian do anything is a boon. Thank you, Brian, for everything.

Bloggers as Sources

More than 60 bloggers were cited in the book, and I will launch the book blog by both listing them permanently as sources, and by a listing here. My intent is simply to honor them and provide business readers additional source material. Several bloggers contributed to a list of related books, which will also be provided to Now Is Gone book and blog readers for further research.

This was not a collaborative process. The book was researched at night and written in a journalistic tone. Relevant blog posts were cited as they pertained to the topic of the moment. Some bloggers may feel they were cited in a tangential way and have more to offer. The night they were cited (one of many evenings last Spring) it may have been tangential, but their material seemed most relevant at that moment.

Further, there was no extra effort to include every marketing blogger on earth. This was not a “catch-all of the Todd-And 150 link-to-me” strategy. The book was written in a very linear fashion.

The 60+ bloggers have already been communicated with, and we asked them if they’d like a free copy of the book. Many (but not all) said yes. Again, I am honored to have cited them. Hopefully they will find the book to be valuable for businesses and recommend it. And yes, if they write up Now Is Gone, I’ll be happy. But there are no expectations. They deserve a book as sources. That’s it.

That being said, several bloggers emerged as incredible resources. They provided me materials, and interviewed with me on the phone and via email. Thank you Scott Baradell, Toby Bloomberg, C.C. Chapman, Todd Defren, Shel Holtz, Kami Huyse, Marshall Kirkpatrick, Brian Lusk, Ike Pigott and Jeff Pulver for going that extra mile. Without you the book would not be the same.

The Heart of the Matter: Speaking & PR

Getting in front of businesses to help them engage in social media requires an acknowledgement that they aren’t out here. The best way to get in front of non-blogging audiences is through speaking engagements, print media and traditional online properties. So that’s what we aim to do.

I’ve set a goal of ten free speaking/moderating engagements this fall and spring. It may sound lofty, but there are already nine engagements set for the fall:

So there’s one fall spot left… Any more would disrupt the business (oh yeah, my clients!), and to do that will require a fee. That seems reasonable.

As a PR firm, we’re going to dedicate about 20 hours a month of Michele Capots’ time to the traditional print media. I will pursue web media. The rest is doing, not talking. Wish us luck.

What’s In It for Livingston

Book publishing is not a lucrative business. In all, after Brian’s contributing author share, I can expect less than $1 per copy. A successful effort will cross the 10,000 book mark.

ww21111-fc6204-webConsider that more than 200 hours were spent writing… before marketing began this past July. Our blended rate is $150 an hour, and mine is $225 an hour. The math demonstrates a major loss.

Hopefully, by doing the right thing we’ll make a difference and actually get companies on board as meaningful community members. In addition, the company will likely develop a good reputation. And perhaps some Fortune 500 companies will let us help them engage in social media the right way. That would be great.

In the interim, the big monetary reward will be this excellent Tag Heuer Monaco watch, originally worn by Steve McQueen. Publishing a book has been a life long dream. I deserve the self-gift. Woo hoo!

 

Blogs of Fire Gear on Cafe Press

blogoffirelarger.jpgWe’ve opened a shop on Cafe Press to sell Blogs of Fire gear. Goodness Gracious, Great Blogs of Fire is our most popular serial posting, and we figured it’d be a fun way to share some Blogs of Fire love and pride. Support the Buzz Bin, and get your Blogs of Fire gear today!

Note: The gear is non-promotional with no mention of the Buzz Bin or the livingstonbuzz.com URL.

 

The Fake Steve Jobs Bugs Me

The Fake Steve Jobs bugs me. This whole week the coverage about Dan Lyons and the Fake Steve blog bugs me. I understand that it’s a parody but I don’t know what is happening to the media today. Instead of flipping burgers, like some speculated Dan Lyons would have to do, Forbes is thrilled that the Fake Steve Jobs is their own Dan Lyons and will even host the blog. And the man has a pretty good advance on the sale of his book, about none other than Steve Jobs.

Was it a marketing ploy? It may have been a very good one. But what does that say about bloggers, much less journalistic bloggers. I think they get carried away with the anonymity. It’s easier to say what’s on your mind behind a computer screen, especially when nobody knows it’s you. Is the fun ruined now that everybody knows that the Fake Steve Jobs is Dan Lyons, editor at Forbes?

Apparently, the Fake Steve Jobs has said he did it to poke fun at the candidness in the growing number of CEO blogs attracting media attention. Couldn’t this have been done another way? And does this mean that Forbes will support all of its journalists engaging in this type of activity?

In other news, Rupert Murdoch has said that harsh media coverage of him during the Wall Street Journal negotiations almost ruined the deal. I quote, “I spent the better part of the past three months enduring criticism normally leveled at a genocidal tyrant.” Well …

Although the deal is believed to be an effort to improve News Corps Fox Business Channel, taking Rupert at this word is discussed in a letter by Terence Smith called Dear Rupert.

The media world is changing. Publications like Business 2.0 are going away. Social media is having a huge impact. Many of the old rules no longer apply. Journalists are covering bloggers. Bloggers are pretending to be moguls. It’s not always as easy as it used to be.

 

Top Ten Reasons Why A-Listers Lose Blog Traffic

I’ve seen a few A Listers complain about less traffic (interesting reasons for dip, too, none of which relate to them).

Here’s a thought… The top reasons why A List bloggers lose their readership, many of which relate to content. Many of these could apply to any blog that’s suffering readership loss:

1. A Lister lauds mightiness, turning off readers
2. Rips off “lesser” bloggers content without attribution
3. Rests on laurels, and stops blogging as frequently
4. Again, gets a fat head and starts insulting commenters
5. Deletes comments, repelling readers
6. Is still blogging about Facebook or the iPhone
7. Only talks about him/herself, and stops writing about the blog’s mission/topic
8. More competing blogs, and some of the other blogs are hotter, more interesting, or focus on more specialized topics (from Andrew Badera and Ben Gracewood via Pownce)
9. Isn’t a part of the community anymore (blogs or social networks)
10. Has suffered too many blogodramas

What do you think?

 

Pamela’s Party Had Punch

pamela1.jpgPam Sorensen’s 6th annual birthday bash at Mate was the must attend event of the summer. Some of the luminaries in attendance: Jim Kimsey, Founder and Chairman Emeritus of AOL; Mike Wilbon, Sports Journalist for Wash Post, Co-Host PTI on ESPN; Kevin Richards, President, Christiania Vodka; Kadrieka Maiden, Founder of Fashion Fights Poverty; Mark Ein, CEO of Venturehouse; Greg Baroni, President, Unisys Federal Systems; Philippe Cousteau, Chief Ocean Correspondent, Animal Planet, Discovery Channel, and President of Earth Echo International; Bill Dunlap, world renowned artist; and, Michael Saylor, CEO of Microstrategy.

And of course from the blogosphere, yours truly, Ken Yarmosh and Paull Young. Highlights of the night:

  • Brief chat with Wilbon on Cubs baseball
  • This Tweet afterwards from Young, “Lots of well known ppl I don’t know because I’m a cultural imbecile.”

Me, too, Paull. I didn’t recognize half of them and I’ve lived here since 1992 (yikes)!

 

Goodness Gracious, Susan Getgood Delivers a Hot Interview

susan_getgood Susan Getgood’s Marketing Roadmaps ranks 135 of the Advertising Age 150 index and 7,285 in the world according to Technorati. Marketing Roadmaps has defined Susan as an established, straight-shooting marketing mind who delivers pragmatic social media intelligence. Given Susan’s great blog and her experiences with companies like HP, we decided to throw her some tough questions and she delivered some great answers on topics like astroturfing and measuring a blog’s success. Read on for this leader’s insights.

BB: How was BlogHer in Chicago? What do conferences like BlogHER offer you and other attendees?

SG: BlogHer was great. As it always is. Quite frankly, I think BlogHer is a pretty unique conference, and not just because of the female to male ratio. Unlike many conferences, there is a really active community year round on blogher.org.

The organizers also strive to provide different voices and different sessions than you will get at a typical industry conference. And there are conference sponsored social events both nights of the conference so we avoid that hostility suite bingo that so often happens at trade shows. Although if you want a funny story about what really turned out to be a hostility suite the night before the conference, check out Suburban Turmoil.

Having been involved with the community and the conference since the beginning in 2005, I have enjoyed seeing its development. The first year, it really was a community effort, and succeeded in equal part I believe because of the blood sweat and tears of founders Lisa Stone, Jory Des Jardins and Elisa Camahort, and the commitment of the community to make it succeed. That spirit has continued as the conference, and the company, has blossomed into the world?s largest blogging conference. Ain?t that amazing.

I’ve also enjoyed the blooming of the momosphere. In the first year, the mommybloggers who attended felt somewhat marginalized by the techies — just ask any of them, they’ll admit it. In fact they did so publicly at the time. And then the world woke up to the power of moms who blog (DUH!) and year two, the conference definitely had a mom/personal blogger feel. So much so that bloggers like me, who primarily identified as business bloggers, felt like the conference had less value for them than before. (I blogged this last year BlogHer Business in March helped address this, focusing more on the business aspects of blogging than gender and identity issues.

At this summer’s conference, I personally went with different goals, so the focus on moms and personal bloggers like food and craft bloggers was inline with my interests. See my two blog posts for more on this. The unconference on Sunday provided a great outlet for the more geeky side of me. (Susan wrote two recaps of the conference on Marketing Roadmaps)

BB: The alli controversy has some interesting depth. Is a corporate blog’s success tied comments, readership or some other form of measurement?

SG: The measurement of success of any endeavor is whether it meets its objectives. Typically, for most business endeavors, it will come back to whether people bought it ?bought the product, bought the idea, changed their minds. Whatever the initial communications objective was. So, I don’t think comments or readership give you the answer, although they can be pointers. A far better measure for business blogging is sales, or in the case of nonprofits, donations.

And we shouldn’t abandon qualitative measures. What people say is just as important as how many speak. Think about it: would you rather have one or two thoughtful comments that perhaps spur other people to comment or at least think about your point. Or a bunch of people who parrot your point just to get the link. Or a bunch of naysayers. I know what I’d pick.

And some blogs are just about sharing information. Nothing wrong with that. In some cases, it may be the better route. Alli being one example.

BB: Much hub-bub about getting consulting on blogs (astroturfing, etc.). What’s the best way for a company to seek professional assistance?

SG: Wow. This is a hot potato if ever there was. As I commented on your blog on Monday, I think astroturfing implies an intent to deceive. John Mackey from Whole Foods anonymously posting negative comments about the competition. Astroturf. Wal-Mart, RV-ing across America. Astroturf.

Forget about whether you seek professional assistance, or try to do it in-house, the best way to go about this blog thing is to start from a genuine interest in engaging with, in talking with, your customers and potential customers. Be clear and upfront about your interests, expect the same from them, and start talking. And you don’t need your own blog to do this, although it helps.

Having your own blog helps you understand what blogging is all about, and gives you a platform for your outreach. But, if you have a good, well-thought out blogger relations program that has real value for the bloggers as well as your company, but no blog? Go for it. Ah, but how do you know if it has real value or if you are blinded by your own product love?

This is where an outside consultant can be extremely helpful. But you have to put your listening ears on. When the consultant tells you that there needs to be an emotional, personal value beyond the wonderful features of your product, listen.

BB: What’s your take on the participation is marketing meme?

SG: Uhmm. Not sure what you mean here, but I’m guessing it has something to do with participating in the community stands in for marketing. I agree, in part. I think companies, and marketers, need to participate in their communities.

However, I don’t think just showing up is enough. You have to give back, really contribute to the community. Whether that is by supporting the members with eval products and exclusive info, or by supporting a charity of interest to the community, or donating products for contests. Or whatever. And you have to do it over time. Showing up the day before the announcement, and going home the day after, WILL be seen for what it is.

And there’s nothing wrong with continuing your other marketing efforts — shows, direct mail, adverts — whatever. The blogosphere is important, but last I looked, the other channels were, in the immortal words of Monty Python, “Not dead yet.”

BB: In your mind, what’s the best thing Marketing Roadmaps has done for you, and for the community?

SG: You’d have to ask my readers, but people seem to appreciate my no-bullshit approach. Some have said that Marketing Roadmaps is a no-nonsense practical look at marketing, PR and social media issues that is understood and appreciated by newbies and experts alike.

For me, it has provided an outlet to explore marketing and communications issues and meet some really terrific folks. I also think I am a better writer than I was three years ago. As they say, if you want to write better, just write. A blog gives you both a place and an imperative to write.

BB: What’s the next big thing for Susan Getgood in the social media world?

I’m doing some interesting projects for clients this fall. And working on a few other things. :-) Stay tuned.