OUR EXPERTISE:

The Blackballed Reporter

All of the Chris Andersenlong-tail lashing posts” about banned evil PR spammers prompted several requests for my opinion.  Rather than rehash old news, I’d like to refer you to Shel Holtz (who I agree with on this one), as well as Federal Computer Week’s Chris Dorobek, who gives another editor’s view of Andersen’s actions.  

blackball Instead, I’ll write about a bad reporter, something we PR bloggers rarely do. Why?  Because this week (or really, this decade) it’s too easy to bash on PR people. And also because reporters and bloggers are not infallible.  But they have the power. Thus, it’s always easier to bash a PR pro than it is to take a reporter to task.

Said reporter will not be named (although he is not reporting anymore) as we don’t like to out people on this blog.  For our story’s purpose, the reporter’s name is Joe Pravus.

Local Washington PR types found Joe Pravus to be a particularly difficult and ornery reporter.  Because he mastered one of the local beats, Pravus was originally thought to be unavoidable.  He clearly hated PR people, and did things like:

  • Break embargoes
  • Demand exclusives, or else he would refuse to report on companies
  • Would hang up the phone and call client CEOs directly, telling them he would only speak with them and not to include PR people or corporate marketing types
  • Demand that press release dates be changed to meet his needs regardless of exclusivity

Not to mention, Pravus was real nasty.  You winced when necessity dictated a phone call to him. 

His multiple year reign at his un-named publication saw its decline in his beat.  Why?  Because a significant minority of PR pros in town — usually the more experienced ones — blackballed Pravus and stopped giving him their stories. This was universal, from in-house counselors at major government contractors to start-ups and PR agencies (present company included).

It wasn’t worth it.  Why bother with the pain?  If you had a real story you could give it to one of Pravus’s competitors.  Over time, people started giving them more weight anyway. Any PR pro worth their salt has relationships with multiple venues.

And my clients who had dealt with Pravus agreed. They, too, were extremely annoyed by the demands, the out-proportioned view of his publication’s role in the larger metro and national scheme of media outlets, and Pravus’s refusal to follow any traditional PR path whatsoever.

It became a pleasure not giving Pravus stories.  And so Pravus, who used the power of the pen in the short-term, lost his power in the long term.

The moral of this story: Regardless of which side of the table you sit on — PR pro, blogger or journalist – if you treat people badly sooner or later they balk. That’s my “long tail” for the day.

P.S. Joe Pravus eventually quit his job to become a PR pro.  I would pay money to see how journalists treat his heavy-handed demanding approaches these days.

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TechDirt on Twitter

techdirt_logohorizontalI came across some sample research from TechDirt the other day, and was struck by its relevance. Consider these topics: “Is It Worth Joining the Facebook Fad?”, “Making Twitter Useful” and “Understanding Network Neutrality.”

The Twitter research was of particular interest considering all of the recent buzz among the blogosphere. The report begins with the issue of Twitter’s “usefulness” and whether or not it was destined to just be just another internet fad. The report summarized three main ways that a company could use Twitter.

  • Promotions and Marketing
  • Market Research and Analysis
  • Communications

Twitter could be useful for the latter in providing quick status updates and also to build better internal communications among employees, in turn fostering a better working environment. The idea of using Twitter for promotions/marketing and research and analysis was criticized due to the possible perception of overly aggressive marketing that would ultimately backfire.

TechDirt Insight Community

The remainder of the report featured feedback from various TechDirt Insight Community contributors, in response to the question of what impact Twitter could have on businesses.

My top 10 takeaways from the report:

  1. Straight off the bat Twitter has valuable free market research: People are more likely to mention a commoditized good they use [on Twitter] than on blogs.
  2. If marketers themselves enter into this channel, they will become a massive burden on Twitter users.
  3. The right approach to marketing involves true citizen marketing: True unsolicited comments.
  4. Twitter offers “instant viral micro-blogging with a dash of emotion” – a phenomenon that should worry most packaged-goods marketers.
  5. “Is Twitter mature enough to do all this?” No, I would place Twitter at the “Innovators” stage. Twitter is building up a solid consumer base, but it will take a year or two to reach critical mass.
  6. Large software suppliers such as Oracle and Siebel Systems may be encouraged to develop Twitter-like tools to integrate with existing enterprise resource planning, customer relationship, and supply chain management software packages.
  7. Twitter content has been making it into the search engines, and could carry some SEO advantages for company web sites.
  8. Nothing can substitute for innovative approaches to marketing. What matters is engaging people in the conversations.
  9. Think of Twitter like rapid blogging. If Blogging is a slow, deliberate and in-depth conversation, then Twitter is a rapid fire, casual conversation.
  10. Twitter is the new standard in social networking permission, where you only get updates on people you want to get updates from, and can control who sees your updates.

Conclusion

Twitter provides examples of citizen marketing, conversation and social interaction. Overall I’m not sure the report was able to specifically answer the questions of the business benefits of Twitter. However, I do think that it provided a great entry about where Twitter could be heading, and the possibilities for marketing professionals to use it to their advantage.

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No Altruism in Green PR

The theme “Green as a Competitive Advantage” dominated the past two days at the Greater Washington Board of Trade’s Potomac Conference. This gathering of elite Washingtonian CEOs and executives, seeks to end today with a green agenda for the region.

    In all, I left at 11 shaking my head with real mixed feelings. Why?  In essence, the conference wanted to position DC as green for recruitment purposes and business opportunities. But there was no altruistic soul to the event. It was pure spin with little substance. 
    In some ways, this was good.  “BoT volunteered to do this.  It demonstrates to Governor Kaine and Mayor Fenty that the captains of industry care about green,” said Cliff Majersikm program director for the Institute for Market Transformation.

Regardless of motive, the conference still has potential to vote an agenda, one that can benefit the environment.  Let’s hope so. Because claiming you’re green without substantive measures and actions on environmental issues equals BS.  

Green Authenticity

This kind of PR is all too common today. Companies know their workforces and consumers are demanding green solutions

Corporate America is reacting by initiating small measures to appease the masses and claim its products and services are green.  It’s only a matter of time before consumers becomes suspicious about claims of environmentally friendly green products.

As a business owner and as PR practitioner, I found the local business community’s take on green to be disturbing.  PR is about creating goodwill between a community and its stakeholders. Not making money.  Sales and opportunity are the by-product of doing the right thing…  Unfortunately, even saving our planet does not seem to be enough in this case.

If DC wants to be seen as green, then we need to act green.  Authenticity is determined by actual actions.  In my opinion, if the business community really wants to be taken seriously as green it needs to demand strong legislation from regional government. Beyond much needed transportation initiatives, requested legislation should also regulate building owners and commercial real estate projects.

Without regulation, most businesses won’t go green.  They’ll claim it, but they won’t act it. Whether it be significant tax cuts for enacting green measures or forced building codes, we must do more. 

Personally, I am enacting the following measures:

  • Employees who use public transportation will receive a monthly $100 reimbursement check
  • Employees tenured for a year or more who buy a hybrid will receive a $1000 credit from the company
  • The company will support green vendors and buy green products whenever possible
  • Livingston Communications will lobby local, state and federal officials to enact strong environmental legislation regulating emissions from cars and public buildings

Footnotes

Some snippets from the conference:

  • Mayor Fenty said the region’s approach to green is forward thinking.  Seventeen states have already passed significant environment legislation — before DC and Virginia.  Forward or reactive?
  • Office buildings account for 39 percent of CO2 emissions and energy consumption
  • Office buildings account for 71 percent of electricity consumption
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Goodness Gracious, Great Blogs of Fire!

blogoffirelargerLast week was the International PRSA conference, and social media was the hot topic on everyone’s minds. Kami Huyse took the opportunity to round up a discussion by Kristian Darigan on how cause marketing can benefit both private companies and non-profits. Many large companies have a global reach that can really make an impact for a cause.

A topic that continues to cause conflict among PR and social media professionals is that of how to pitch to bloggers. Marshall Kirkpatrick gives examples of a few bad pitches he has received, and some helpful advice to avoid inclusion in such a list.

The tragedy of the fires in California last week also provided an excellent example of where social media can excel in a crisis. GigaOM summarizes the use of Twitter to provide quick updates for the LAFD.

Blogworks shows that corporate blogging is far from “dead”, and that the purpose of a blog is to “evangelize and put a face on a corporation and listen to customers”. This line of thinking proves that with the right direction, corporate blogs will continue to earn credibility and provide an effective medium for communication.

Finally Technosailor provides a funny and interesting remix of Office Space, for the social media crowd. He points out again the relevance of Office Space to well, everything, and how engaging the community and listening are still key lessons for all lines of business.

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Goodwill Fashonista Social Media Campaign in Today’s Washington Post

FI-GOODWILL

In August, we featured our client Goodwill of Greater Washington’s Fashonista social media campaign.  Since then our good friend Toby Bloomberg featured Goodwill’s Brendan Hurley, and now the Washington Post has written up the Fashonista on page one of today’s Business section.

Since were big on measurements here, some highlights from the Washington Post article include:

The site receives 600 to 800 visitors each week, most of them local. Hall blogs three days a week and features Goodwill finds on Tuesdays.

In September, Goodwill posted an 8-minute video of its annual fashion show on its Web site and YouTube. About 10,000 visitors played the video, Hurley said. About 15 percent of them also shopped Goodwill’s online store or its eBay store, he said.

Check it out! Photo credit: Washington Post.

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Introducing the Now Is Gone Podcast Series

Brian Solis and I began a series of podcasts to discuss the seven principles of community engagement uncovered in the book Now Is Gone (only 14 days until it’s released, now available on Amazon). The first podcast focuses on Audiences versus Communities (approx. 12 minutes in length). You can access the podcast on the Now Is Gone blog, where the entire series will be hosted.

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The Greatest Challenge Facing Businesses

tnnilogoOn Thursday, the greater Washington Region will host the New, New Internet Conference will be the biggest web 2.0 conference on the Eastern Seaboard this fall. More than 800 attendees are expected. The roster of speakers is impressive.

The conference will focus on the larger business aspects of the new Internet economy. And yours truly will be the lunch keynote for the pre-game festivities at the Web 2.0 Accelerator on Wednesday, and part of a red hot marketing panel featuring Rohit Bhargava as moderating and fellow panelists Frank Gruber and Gary Vaynerchuk. We will be discussing how to “Engaging your client community via blogs and social media.”

In pre-panel chatter via email, we decided to answer the question, “What’s the greatest challenge facing businesses trying to adapt social media?” Here are the answers…

frankgruber240172Frank Gruber: Initially, I think the biggest challenge facing companies trying to adapt to social media for marketing is the age-old problem of FUD or Fear, Uncertainty and Doubt. FUD can cripple an organization into doing nothing. You can combat this FUD by embracing social media with the understanding that by embracing social media you have more control over your message.

After embracing social media, I think the biggest challenge facing companies trying to adapt to social media for marketing is fighting through information overload. A few years ago this was not a problem, but now with the millions and millions of social media plays on the Web it is becoming more difficult to be heard through all the noise.

rohit_headshot_145x185Rohit Bhargava: I believe the greatest change that social media brought to marketing can be summed up in two words … accidental spokespeople. Marketing was once about creating and controlling the messages that built perception of your brand. Now those messages are being crafted by others. Those others are your accidental spokespeople, who are speaking for your brand even though they have not been trained or key messages or even authorized by you to do it.

Yet the answer is not to give up control – the answer is to share it. And control is the wrong word anyway … because now that everyone and anyone can speak for your brand, the important thing is to find your own accidental voices to tell your story. These may be your employees, or they may be your best and most vocal customers. Call them citizen marketers or call them consumer evangelists.

Either way, the change that social media has brought to marketing is the opportunity to find your new spokespeople in real voices. Whether or not you succeed depends in large part on how effectively you interact with these voices.

Geoff Livingston: Moving from a one-way mass communications model to a two-way conversational marketing model creates massive problems for corporations. Consider the many implications of this simple paradigm shift: Letting go of controlling the message, unlearning 60 years of mass communications theory, embracing negative comments, understanding the ethos of conversational marketing, learning how to participate in a larger community, etc.

The resulting fear caused by this seismic shift is astounding, and at the same time normal for any significant cultural change. The fastest way for companies to navigate this change is not to focus so much on the communications tools, but instead to focus on their cultures to optimize their chances for success. Corporate failures in social media tend to be a result of not understanding the medium or trying to use one-way strategies in a two-way world.

As you can see, this promises to be an excellent panel. What do you think is the biggest challenge facing corporate adoption of social media tools?

The Web 2.0 Accelerator keynote will focus on the Seven Principles of Community Building uncovered in Now Is Gone. If you haven’t registered yet for the New, New Internet Conference, take advantage of the “BuzzBin” promo code to take $100 off.

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DC’s Red Hot Internet Scene

This week will spotlight DC’s increasingly red hot Internet scene. The greater Washington area is home to such well-known personalities as New Media Jim, Debbie Weil, Rohit Bhargava, Kaitlyn Wilkins, Chris Abraham, John Bell, Susan Reynolds, Alice Marshall and companies that impact the national web 2.0 scene like Viget Labs (built Squidoo) and Ogilvy’s 360 Digital Influence team. B5 Media’s Aaron Brazell is just 20 miles up the road in Baltimore.

But you wouldn’t know it. We just don’t have a ValleyWag, and we never promote DC as a collective new Internet region quite like San Francisco and Boston. Yet if you check the live OPML feed on DCBlogs, you will see a swarm of thousands.

hola



A couple of events are happening this week that really highlight just how hot DC is getting: The New, New Internet Conference and DC Start-up Weekend, which is creating HolaNeighbor!.

Start Me Up

Today DC Start-up Weekend wraps up, a three day endeavor to go from ground zero to full-fledged web 2.0 start-up out there and functioning. Well over 50 programmers, entrepreneurs and business developers gather at Viget Labs’ offices in Falls Church, VA to create HolaNeighbor!. The coolest part is all participants get an equal stake in the company.

This social network aims to extend a social network community to the brick and mortar community where we often live next to each other, but don’t know it. help plan events, share important information, and meet the person next door.

1776276994_bdf0938313


Start-up Weekend Founder Andrew Hyde was present (center) to lend a hand. Hyde created Start-up Weekend to enable quick decisions, “out of the box” thinking, unique facilitation technique and letting founders show what they can do. Upcoming start-up weekends include Chapel Hill, Atlanta, and San Francisco (photo credit and flickr set: micahb37).

Here’s a little video showing you what Start-up Weekend DC was like yesterday afternoon:

Featured bloggers are Jared Goralnick, Technotheory and Brian Williams, Viget Labs.The New, New Internet Conferencetnnilogo This event- priced at $500 — will be the biggest web 2.0 conference on the Eastern Seaboard this fall. More than 800 attendees are expected and the roster of speakers is impressive. If you haven’t registered yet, take advantage of the “BuzzBin” promo code to take $100 off.

The conference will focus on the larger business aspects of the new Internet economy. There are three tracks for industry, government, and more technical topics, a Web 2.0 application competition, and much more, this is the region’s major annual Web conference.

There will be a red hot marketing panel featuring Rohit Bhargava as moderating a panel that includes Frank Gruber, Gary Vaynerchuk and myself (more on this tomorrow).

Moving Forward

All in all, I am thrilled to see this conference here and the exciting energy of HolaNeighbor!. There’s more to do though.

About a month ago, Debbie Weil and I announced our intent to start an unconference to unite the greater Washington region’s social media scene. Since then we have been trying to find a location, and have some good news about BlogPotomac. A home may have been found, we are now trying to confirm dates.

Additionally, I am working with some folks including the team at Viget, Chris Heuer and others to reinvigorate DC’s Social Media Club. More details are forthcoming.

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Can Social Media Save the World?

shoutMaybe. In less than a week, we will be able to measure whether or not social media is prepared to take on the challenge.

Earlier this month, Timothy Ferriss, author of the New York Times Bestseller, The 4-Hour Work Week, recruited some of the world’s most successful and popular leaders in technology, media, and the blogosphere to conduct the largest online literacy experiment to date.

Most importantly, Ferriss focused his campaign solely on using Social Media channels including Twitter, Pownce, Facebook and Tumblr along with bloggers to help spread the word.

The success of this campaign will turn into an interesting case study on the power and effectiveness of mass marketing through social media. It’s about more than getting people to view your blog, Twitter, Pownce or Facebook page. It’s about whether or not you are really able to drive actual participation, and change whether or not people are choosing to be an active or passive participant.

It’s hard to get people to participate in something, even for a good cause. For example, the Yoplait yogurt campaign. The other day I peeled the top of my Yoplait light yogurt and as I threw away the lid, I felt guilty. The lid was bright pink for breast cancer, and I know that if you collect and send in lids they donate money to the Susan G. Komen for the Cure foundation. But, I just don’t want to take the time to clean, collect, and send in my lids. Does that make me a bad person? Maybe, but probably not.

The difference is, I knew that I had to actively do something there to contribute. But, with this online social media campaign, you are able to help simply by spreading the word and donating online with a click of a button. In less than 15 minutes, you have donated money and spread the word online. It can’t be much more simple than that.

About LitLiberation

The goal of this campaign is to raise $1 million in 30 days, through word of mouth, or rather, word of the internet.

In conjunction with DonorsChoose.org and RoomToRead, LitLiberation has been working to make it incredibly simple for anyone to fund a specific project in developing countries or support U.S. public schools.

LitLiberation supporters include:

  • Marc Andreessen (co-founder of Netscape and Ning)
  • Rohit Bhargava (VP of Interactive, Ogilvy PR Worldwide)
  • Drew Curtis (Fark.com)
  • Jason DeFillippo (creator of Blogrolling.com, co-founder of Metroblogging)
  • Tom Foremski (SiliconValleyWatcher.com)
  • Sean Keener (CEO of BootsnAll Travel Network)
  • Minjung Kim (Hot Rawker and Tech Kisser)
  • Dave McClure (500Hats)
  • Matt Mullenweg (Founding developer of WordPress)
  • Robert Scoble
  • Neil Patel (Pronet Advertising)
  • Fabio Rosati (CEO of Elance)
  • Darren Rowse (ProBlogger)
  • Premal Shah (President of Kiva.org)
  • Gina Trapani (Lifehacker)
  • Brian Solis (bub.blicio.us, PR 2.0, Principal of FutureWorks PR)
  • Steve Hanselman (co-founder of LevelFiveMedia, former group publisher for Harper Business)

Additional Links:

Ferriss’ Bid to Build a School in Vietnam
LitLiberation Prizes
Find a program to fund in developing countries
Create a page to fund the project in developing countries
Fund U.S. school projects

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The Elements of Style

Every time I read The Elements of Style I remember how incredibly useful and well written it is. The introduction by E.B. White, as well as the current foreword by his stepson Roger Angell, are both eloquent. As writers, isn’t that what we strive for?

There are so many hidden gems found in the pages of that book. One that I constantly need to remind myself of is ‘omit needless words.’ I have a habit of wanting to tell you, really tell you, in extravagant detail, what it is I’m trying to say. E.B. White points out that the trick in omitting needless words is not to write short sentences but to make every word tell.

It’s hard to do when you’re writing press release after press release or blog entry after blog entry. A lot of times we move quick from one thing to another and trust, because we’re writers, that we used the right word in the right way. After all, these are things we should know by now.

But to this day I still get tripped up over the easiest ones — like ending in an s and the possessive form, which in the book is called an ‘elementary’ rule of usage, or when to use ‘that’ or ‘which’ still sometimes throws me. There’s another great section in there on words and expressions commonly misused: alternate/alternative; among/between; effect/affect.

It’s a great handbook that I’ve had and used at various times over the years and then lost and forgot about until I found it again yesterday. If you write on a daily basis, in some form or another, and don’t have a copy of The Elements of Style in front of you, there is a place to turn for a quick fix.

Copyblogger has wonderful posts on everything from ‘the five grammatical errors that make you look dumb’ to ‘mistakes to avoid when you write.’ He’s good. He has posts on his blog about time management and writing, persuasive writing. It’s helpful, especially if you find yourself in a lurch.

But to improve and hone your craft, I would suggest having E.B White by your side to learn how to ‘make every word tell.’

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