Comments on: Protecting Online Reputation

By: Tactics: Actions, Not Tools | Geoff Livingston's Blog

Tactics: Actions, Not Tools | Geoff Livingston's Blog — Tue, 07 Sep 2010 14:14:45 +0000

[...] Reputation Management: What will you do when the Fifth Estate disagrees and openly questions your position? Just because some community members disagree, doesn’t mean it’s all woes and misery. [...]

By: From Branded Content Publishing to Networks (Madonna vs. Lady Gaga) | Geoff Livingston's Blog

Fri, 30 Apr 2010 11:15:44 +0000

[...] Madonna is in control, Madonna is messaging at you. And her image is complete, her content quality secure. And no one really wants to talk about her in conversational media forms, and given how she has controlled her community, is it any wonder? Prince has made similar strategic errors on the social web. [...]

By: Now Is Gone Â» Three Ways to Use Social Media for HR Needs

Now Is Gone Â» Three Ways to Use Social Media for HR Needs — Mon, 11 Feb 2008 11:20:59 +0000

[...] At the same time, social media reputation management becomes increasingly important for companies who must be ready to deal with disgruntled and former [...]

By: It takes more than gestures to deliver amazing customer service : NevilleHobson.com

Tue, 11 Dec 2007 15:42:38 +0000

[...] Dec 4, 2007: Protecting Online Reputation » The Buzz Bin [...]

By: Now Is Gone Â» Big Companies Form Private Blog Council

Now Is Gone Â» Big Companies Form Private Blog Council — Thu, 06 Dec 2007 03:40:26 +0000

[...] want to talk about things like when to get support from consultants and PR firms, how to “manage” disgruntled consumers, astroturfing incidents etc., without catching a bunch of grief about being [...]

By: Kami Huyse

Kami Huyse — Wed, 05 Dec 2007 04:31:42 +0000

Excellent advice Geoff. I have always thought of negative comments in this way. Also, there is something that happens when people know they are being listened too, they generally take it down a few notches.