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Fukushima Is No Chernobyl

By Mike Mulvihill

Chernobyl

The massive earthquake and tsunami that have devastated Japan also rocked the nuclear power world. Powerful explosions at two of three nuclear reactors at Fukushima have generated much media coverage suggesting comparisons to Three Mile Island and Chernobyl (see photo), by far the world’s worst nuclear accident affecting a 30 km radius around the site. Media reports suggest a catastrophic core meltdown is in process. And, today the financial markets logged in – alternative energy stocks were up and anything involved with nuclear power was down.

To put things in perspective, Chernobyl and Three Mile Island were really very different from one another. According to David Brenner, a professor of radiation biophysics at the Center for Radiological Research at Columbia University, “… Chernobyl was roughly the equivalent of a million Three Mile Islands” in terms of the amount of radiation released. The explosions at Fukushima are markedly different from the Chernobyl blast, which sent huge amounts of radiation into the atmosphere. Explosions at the Fukushima plant didn’t do that. One reason is that in Chernobyl, the nuclear reaction itself was out of control. But in Japan, all three reactors shut down once an earthquake warning was sounded. This is important because upon shutdown, decay heat is about 7 percent of the heat produced while running, and this falls to about 0.3 percent after 10 days.  (And runaway heat created by exposed nuclear fuel rods is the root cause of a catastrophic core breech.)

Secondly, Chernobyl had no containment vessel around the core (something virtually all nuclear plants have in place.) At the Three Mile Island accident, explosions happened outside the containment vessel as at Fukushima. This caused a malfunction in the cooling system, which exposed the nuclear fuel rods resulting in about half of the fuel melting in the reactor, but the containment vessel remained intact. (In a complete meltdown, the nuclear fuel ends up in a molten mass hot enough to burn its way right through the concrete and steel pressure chamber surrounding the core.)

According to bravenewclimate,there was and will not be any significant release of radioactivity. “By significant, I mean a level of radiation of more than what you would receive on – say – a long distance flight, or drinking a glass of beer that comes from certain areas with high levels of natural background radiation.”

The Fukushima reactor does not have a combustible core made of graphite like RBMK-type (Chernobyl-type) reactors do and the Japanese Nuclear Safety Agency has said that damage to the reactor vessel is minimal. It is currently rated at Level 4 on the International Nuclear Event Scale (INES), making it less significant that the Level 5 Sellafield fire in the UK in 1957.

It is worth noting that this is the first nuclear emergency ever declared in Japan, a country that produces more nuclear energy than any other country except the USA and France. The March 11 earthquake, at a magnitude of 9.0, was the most powerful ever to strike Japan and the fourth largest since records began. The energy released in a magnitude 9.0 quake is equivalent to nearly 900,000 times the energy released by the Hiroshima and Nagasaki nuclear attacks combined.

It is a tribute to Japanese engineering and building codes that damage has not been more severe. The Fukushima plant has survived at least 10 previous earthquakes and had the earthquake not been followed by a tsunami, the shutdown would have been far less problematic.

If you’re interested in an excellent Nuclear Power 101 primer, go to boingboing. If you want a good scare, watch your nightly news.

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How to Extend Beyond Daily Tweets and Strengthen Your Presence with Monthly Tweet Chats?

Picture from credit.com

Twitter Bird from credit.com

The 5 P’s of the Tweet Chat with Bryan Virgil Crist (@bcvirgil)

Whoah! It’s been about a year now of conducting tweet chats for our clients. It was a few months back on one of our prep calls for a Network Solutions chat, when guest tweeter and leadership expert  Terry Starbucker  commented on how fantastically organized our whole tweet chat process was. Then it dawned on me… there really is a strategic method to running a tweet chat. This post explains the 5 P’s to starting a successful tweet chat series.

Wondering how to make your Twitter presence more effective? Look no further, there is a way, and it’s  free! It’s called a tweet chat (http://bit.ly/cedQ0Z). Hosting a monthly or bi-weekly tweet chat can help a business build thought leadership, increase brand awareness on the micro-blog, and provide a consistent resource of information.

Tweet chats have become a common phenomenon to further engage your audience and also create a regular dialogue with them. Usually they are done as a series with different themes, but they could also be used for a product launch or other specific events. Some popular tweet chats include #measurepr founded by Shonali Burke, #SOBcon hosted by Terry Starbucker and Liz Strauss, and #netsol lead by Network Solutions.

As a CRT/tanaka client, Network Solutions, leading domain registrar and online solutions provider has found their monthly #netsol tweet chat to be a very effective way to regularly communicate with the small business community.  Network Solutions positions themselves as a small business champion – a provider of insights and a resource to small business owners. The company has consistently hosted tweet chats on a monthly basis since last June, generating several million impressions and reaching upwards of 100 people at each one. In total they have had nearly 1,000 members of the small business community actively participate in their discussions.

#Netsol Tweet Chat in Action

So how do you do it? It’s easy! With some simple planning, promotion, and persistence you can achieve some pretty eye opening results. Here are five steps to follow on how to get started on your brands tweet chat series:

1)      Pick a topic that your customer cares about:

In most cases tweet chats should run as a monthly or bi-weekly series, so try tying your topic into a monthly theme. Make twitter part of your overall marketing strategy. The topic should be something that relates or is associated with your brand. The purpose of the chat is to regularly engage with a consumer. Make your topic edgy and fun and give your participants a reason to keep coming back!

2)      Partner up with a Twitter influential:

If possible, partner up with a person of expertise in your particular industry who also has a huge reach on Twitter. This person will be your guest tweeter and provide the insight/advice/tips on whatever your topic is. He or she should be a credible name and have generous following on twitter. The bigger the following, the further the reach to potential customers and a person with a well-known name will attract participants. Another positive is that you are now forming a relationship with an expert in your particular industry.

3)      Promote across all social channels:

Promoting a tweet chat can be a very difficult task, especially when you are just starting out. That being said, there are still several different ways to go about doing it. First, if possible, set up an online page to send your future attendees to. Popular sites like Eventbrite.com are great and also help with search engine optimization. This page allows you to keep track of registered attendees and start building a contact data base. The page should highlight your business, tweet chat topic, guest tweeter, and map out what the participants will get out of the chat. Ensure you promote the tweet chat acoss all your social media channels: Twitter, Facebook, LinkedIn, PitchEngine, etc. To make this process easy, develop five tweets to use that include a link to your page, your brands hashtag and blurb on why they should attend.  

4)      Prepare for an engaging tweet chat:

Believe it or not, running the actual tweet chat is the easiest part! It helps to draft an outline or script of exactly how the chat will run. Sometimes the conversation can get so engaging and move extremely fast. Having a script of tweets ready to go will keep the chat running fluid. A simple introduction of your guest tweeter, welcome message, and then 8 to 10 questions that can be easily answered in less than 140 characters is a recipe for success. The discussion should last around and hour to an hour and a half. Afterwards do a quick wrap up, ask your attendees to introduce themselves, and give them an idea on when your next chat is going to be. We have seen that free giveaways are also a nice incentive to increase participation.

5)      Present the metrics:Tweet Reach Document

To gauge how effective your chat was there are a couple of sites that will measure the reach of your hashtag. Tweetreach.com and whatthehashtag.com provide with a pretty in-depth analysis of the conversation surrounding your hashtag. They also list every tweet by each contributor so you can go back and see exactly what was said and see who the most active participants were.

Follow these few steps and you are guaranteed an engaging discussion on what I consider as the #2 social network. The tweet chat is an easy way to position your brand as an expert in the industry and a great way to build relationships online. By launching a series you should start to see regulars show up each time. This is a great indication that your brand is becoming a thought leader and an attractive resource!

It’s a simple, free and an easy way to build your brand online! Twitter presence needs to be more than just building your following. Give your followers something to tweet about! What are you waiting for? Start your business tweet chat series this month!

Please share any feedback you may have on how to run a successful tweet chat. Let’s make the best of those 140 characters!

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15 Tips to Land That First Job in PR (Reloaded)

Help Wanted sign

By Jeff Wilson, APR (@wilson0507)

About this time of the year, our agency, CRT/tanaka, gets inundated with resumes from eager, young college students inquiring about internship opportunities and entry-level positions. Because of the economic downtown over the past few years, the outlook for new college graduates hasn’t been very good, which certainly includes jobs in public relations.

But signs of change and economic recovery seem to be in the air. I’m noticing more listing for jobs in PR at all levels. And recent research seems to support that assertion. A December 2010 article in U.S. News & World Report listed public relations as one of the top 50 careers for 2011. The article predicts that employment of public relations specialists is expected to increase by more than 66,000 jobs, or 24 percent, between 2008 and 2018, according to the Labor Department.

With that optimistic news in mind, I thought now was a good time to reprieve my 15 tips for college students hoping to land their first job in PR, which I share when I speak at universities, particularly with students involved in PRSSA.

This is by no means an exhaustive list, and the things included on the list are not rocket science. Hopefully, they offer a little insight to PR students about how they can stand out in a crowded job market. Here goes:

  1.  Get Internship Experience. Nothing is more impressive on a resume than experience. Get valuable internship experience while you are in college, and be willing to take an internship after graduation. It could lead to a full-time position.
  2.  Volunteer. Along with internships at corporations and PR agencies, consider interning or volunteering for non-profits. These organizations always need help, which offers interns great opportunities to get hands-on experience. While many non-profits may only offer unpaid internships, the experience you gain will pay dividends in your career.
  3. Write, Write and Write Some More. Most employers in PR place a premium on strong writing skills. Find every opportunity to add writing samples to your portfolio. Join the student newspaper. Create a newsletter for a student organization or non-profit. Practice writing emails flawlessly. And get to know the AP Stylebook like the back of your hand.
  4. Proof Your Material. Make sure that your resume, cover letter and supporting material are error free. If you aren’t the best proofer in the world, have someone review your material who is.
  5.  Network. Attend local PRSA, AMA, IABC, Social Media Club and even Advertising Federation meetings. Join your college’s young alumni and/or alumni association, and utilize professional social networking sites such as LinkedIn. You never know when or where a job opportunity might present itself.
  6. Ask for Informational Interviews. Ask for informational interviews at companies where you think you’d like to work or that you want to learn more about. The company might not be hiring now, but could be two weeks from now. If you’ve made a good impression, they’re likely to remember you for the job. Or, they can refer you to others who might have a position that is a good fit for you.
  7. Do Your Homework. Research the PR opportunities in the area where you want to work. Pay close attention to the work environments (agency, corporate, government, non-profit, etc.) and the type of work you will be asked to do as an entry-level employee to make sure your skills and interests match the job requirements. Understand the company’s products, services and breadth of work. Integrate this knowledge into your cover letter and interview whenever possible.
  8.  Customize Your Resume. Present your experience in a way that is tailored to each job opportunity. Demonstrate to prospective employers how you would be an asset to their company and their PR team.
  9. Show Your Passion. Make yourself stand out from the crowd by demonstrating the passion and personal dedication you have for the specific type of PR for which you are interested. Also articulate your desire to learn and grow. Sincere interest and passion for your work can help make up for a lack of experience.
  10. Ask Questions. You should never be afraid to ask questions while interviewing. It shows you are interested and want to learn as much as possible about the prospective company. Ask questions, even if you think you know the answers.
  11. Be Willing to Relocate. You might have to leave town to find that dream job – or any job – in this economy.
  12. Be Flexible. Your first PR job may not be your dream job, but look at it as an opportunity to gain valuable, real-world experience. 
  13. Create a Support System. To land internships and that first PR job, professors and guidance counselors can serve as great references and help guide you down the right career path. Also, rely on friends and classmates in your job search and share leads with one another. A classmate may already have a position in the company you want to work for, and may be able to provide valuable insight and a way to get in the door.
  14. Embrace Social Media. With PR 2.0 and the increasing importance of social media, it’s essential that you have a grasp on new technologies and trends in this space. Increasingly, companies expect you to have experience and an understanding of social media – in fact it’s almost a job requirement for entry-level positions these days. Your knowledge of tools such as Twitter, Facebook, LinkedIn, blogs, online communities, etc. will help demonstrate your worth to your prospective employer.
  15. Send “Thank You” Notes. Don’t forget the lost art of writing “thank you” notes. If a prospective employer has taken the time to interview you, take the time to send a “thank you” note or email to express your genuine interest in working for that company.

 While the job market is tough right now, it’s not impossible to land that first job in PR. It will require some perseverance and patience. Hopefully, these 15 tips will help with that job search.

Are there any other great tips to add to our list?

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With QR Codes, Hospitals Are Finding It’s Hip to Be Square

By Jenn Riggle

huey lewisWhile hospitals haven’t embraced location-based services like Foursquare or Facebook Places, they’re moving forward with their mobile strategies by using QR codes and creating mobile websites.

QR or “Quick Response” codes have been around for a while, but they’ve only recently gained mainstream acceptance and seem to be popping up everywhere – on store displays, book covers and hospital newspaper ads. In fact, a new study from Mobio Identity Systems, the company that developed the Mobio app for Android and iPhone, reported that QR code use is up 1200 percent in the past six months.

The thing that makes QR codes so attractive is their simplicity and low cost. Marketers can create a code with one of the free QR code generators and insert it into their marketing materials, whether they’re community newsletters, brochures, direct mail pieces, newspaper ads or billboards – essentially inserting a website link into the copy. The code serves as a hyperlink in printed material. People simply scan the code with their phone’s reader to activate the link.

Link to Thomas Jefferson University Hospital's mobile websiteAnd people are using their phones for more than talking or texting to friends. With 17 percent of Americans having smartphones, the Pew Internet and American Life Project reports that 29 percent of Millennials feel comfortable using their smartphones to find health information. This number is going to continue to grow, so it’s important for hospitals to remember that for some, smartphones are serving the role that used to be held by a PC.

QR codes help simplify one of the biggest marketing challenges hospitals face – how to break down their silos and integrate social media with their ongoing marketing efforts. For example, a hospital can:

  • Link a newsletter article about its cardiac services to a YouTube video of one of its physicians explaining a new cardiac procedure
  • Include a link to the hospital’s find-a-doctor tool in a direct mail piece about its primary care physicians
  • Place a code on a billboard for the hospital’s sleep program that links to its website for more information about sleep apnea.

One hospital, TriStar Health System in Nashville, recently announced that it will begin incorporating a QR code in its Fast ER Wait Times campaign to link consumers to information about the average emergency room wait times at hospitals in Middle Tennessee. This puts real-time information in people’s fingertips when time matters most.

Pete TownshendBut if QR codes are the bridge between the real and digital world, hospitals need to think carefully about where they want people to go. Ideally, they should follow the advice of Pete Townsend and “Go Mobile,” directing people to a mobile-friendly version of popular sections of their website.

The good news is that more and more hospitals are developing mobile-friendly webpages. For example, Thomas Jefferson University Hospital in Philadelphia launched a content-rich mobile site late last year that helps people use their smartphones to:

  • Find the address and directions to Jefferson’s three Emergency Departments
  • Choose a doctor that’s right for them by using the easy to navigate “Find a Doctor” function
  • Make an appointment by connecting to 1-800-JEFF-NOW
  • View a map that provides walking and driving directions to all campus locations
  • Find out the hospital’s visiting hours, as well as information on Jefferson’s departments, services and programs
  • Locate nearby restaurants, hotels, shops and attractions

The basic idea is to give people the information they need, when they need it. By creating QR codes that link to their mobile or social sites, hospitals can efficiently face their industry’s marketing challenges and maintain a competitive edge to reach their consumers.

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Perfecting Presentation Skills: Just Watch TED

By Cassandra Bianco (@cnbianco)

TED Conference

In the spirit of last week’s TED 2011 conference, I lived vicariously through the ceaseless currents of #TED2011 tweets. I thought about the countless curiosity presentations I’ve enjoyed overtime, and these three talks marked an impression.

  •  Sir Ken Robinson. His radical rethink of our school systems is inspirational enough for society to realize our need to prioritize the cultivation of creativity. There are two versions of this talk; the second from RSA Animate is a fascinating cartoon presentation. Be sure to focus on Sir Ken’s voice inflection.
  • Astronomer Clifford Stoll. During presentations, if you can quench even just a minimal amount of Clifford’s enthusiasm, you will be solid.  Side note: I will forever wish I had him for an eighth grade science teacher.
  • Malcolm Gladwell. Malcolm presents on Howard Moskowitz, an American market researcher and Psychophysicist, who is most famous for re-inventing spaghetti sauce and revolutionizing the food and beverage industry. Malcolm reiterates one message (the importance of studying human variability, not overarching universals) multiple times in various ways. Delivering one message makes it easy for the audience to remember the key takeway.

In recapping Malcolm’s talk, Howard knew that marketers should not be looking for the perfect “Pepsi,” but should have been looking for the perfect “Pepsis.” Malcolm ends with this thought:

When we pursue universal principals, we are looking for coffee that doesn’t just make us wince, but coffee that would make us deliriously happy.  In embracing the diversity of human beings, you will find a surer way to true happiness.

And so, I leave you with these videos. Today, take a TED coffee break. I can promise you will return to work surprisingly refocused and re-energized. Cheers.

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In Praise of Women

by Mike Mulvihill

 women in business

Today is International Woman’s Day. As a father of a most wonderful daughter, future husband to an exquisite soulmate and son to the most important woman in my life – literally and figuratively – I would say we all have much reason to celebrate and appreciate women.

Having been in the public relations profession all my life, I also have had an opportunity to work in a field that is predominately populated by women. In case you didn’t know, about 70 percent of PR practitioners are women.  This female overrepresentation isn’t necessarily a good thing, because we should be more representative of the gender balance in society as a whole. But, it is somewhat understandable when you consider than at entry levels in PR, the skew is more like 80 percent female, trimming back to just below 60 percent at the oldest age bracket.

One blog post, which I will not dignify with a link, postulates that the most common reason put forward for the ‘feminization of PR’ is that the industry is simply perceived as being feminine – which I then assume means that it is avoided by men, especially at the entry level. The blog further rationalizes that this feminization can be explained by the fact the industry is often perceived as being glamorous and a ‘soft’ career option.

What poppycock! The real reason the PR industry is dominated by women is because women are just flat out better at what it takes to be successful in the field. Consider, please, my observations from more than 30 years in the client side and agency business.

  1. In general, women are better writers. Writing is still the common denominator skill in PR. Don’t get me wrong, some of the best writers I know are guys. But I also have raised a boy and a girl, and I have seen many a newly minted PR grad’s portfolio. It’s not even a close contest. Women are usually much more adept at writing and have been building off better grades in English, Creative Writing, etc., for years before I even get to see their material.
  2. Women are better communicators. In addition to written communications, women in general have a greater command and control of language then men. They are generally better at listening to what the client is saying, empathizing with the situation and identifying what needs to be done.
  3. And women are more prevalent communicators. Especially in the world of social media, women tend to be the more prevalent gender on major social media sites usually in about a 60-40 majority. So? Well, on many topics of personal and social importance, women are more comfortable talking to other women. As marketers and communicators, we would be remiss not to consider the needs and preferences of the target audience.
  4. Women are better at creating and cultivating relationships. Dare I say even nurturing relationships? Sure, guys have their own relationship building skills, especially when it relates to male-bonding activities. But I have to say that women do a better job of creating long-lasting trusted relationship with clients. Look at your client list. Pull out all the clients that have been with you 10 or more years and think about who at the agency has been the go-to day-in, day-out contact. I think you’ll find that the list will be predominately populated by female names.
  5. Women are better planners and organizers. Come on, would you let a guy organize the most important events in your personal life? Think about it, most of those events had women at the helm and things turned out pretty well didn’t they? Professionally, those same skills come into play every day in public relations where logistics and planning make the difference between flawless execution and something that doesn’t quite measure up to client expectations. I don’t have any scientific data, but I can tell you from years of experience, the best planners I have ever met (whether they were engineers, businessmen or marketers/communicators by trade) are predominately women.

Like most industries, PR is underrepresented by women in the C-suite. According to the Holmes Report, only one of the top 10 firms in its global ranking has a woman CEO and only six of the top 20 have women as either global chair or CEO. I would be remiss if I did not point out that at our firm, we have a woman co-chair (Patrice Tanaka) and our Board of Managers is a 50-50 male-female split.

Ironically, the same Holmes Report research showed that when respondents were asked whether they agreed that their firm “provides equal opportunities regardless of gender, race or sexual orientation,” the average score (on a scale of one to 10) was 9.33. Women gave their firms only very slightly lower marks (9.31 for women; 9.39 for men). So the answers are not clear cut to say the least.

Hopefully, the industry will find ways to make entry level jobs more appealing to male candidates, as well as underrepresented minorities, while we speed up the progress on elevating more women into the C-suite.

In the meantime, please tip your hat, raise your glass and give it up for the wonderful women who make this business a pleasure to show up for every day. Sláinte!

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The Five Dumbest Things PR Pros Do With Social Media

By Priya Ramesh (@newpr)

iStock_000012736008XSmall_smallPromise you, this post is not meant to join the ongoing bloggers versus PR debate although I do think some of the best bloggers and social media pundits are those that have a strong PR/communications foundation. Some of my peers in the industry have been very vocal about social media being dead, some want to believe that Corporate America is well past phase one of social engagement, but my dear social media enthusiasts, look around, and you will see the huge gap between the ones that get it and the ones that think that they got social media right. This post is inspired by a conversation I had with Johna Burke, senior vice president, marketing, Burrelles Luce this past week when she was here in D.C. to speak at the PR Measurement Conference hosted by PR News Online. Thanks Johna for some thought-provoking questions.

If your organization is currently engaged on social media, please take a few minutes to ensure you are not doing the following:

1.       Repurpose press releases for Facebook and Twitter updates: Seriously? As PR pros we think that social media integration is taking that boring press release and converting the headline into a tweet and Facebook update? Please stop. That’s a sure way to turn your friends and followers off. Instead draw your target audience to the announcement by asking them a question on the topic or by pulling out a stat or sound bite from the press release that’s sure to get people to at the least click on your URL.

 iStock_000005320941XSmall_small2.       Maintain the same formal board meeting type tone on social networks: Put yourself in the shoes of your target audience, which has an attention span of 10 seconds and now craft that Twitter, Facebook, blog content. The voice that you maintain on an annual report, in a board meeting or a quarterly stockholders’ call is not going to cut it in the social sphere. I am not asking you to sound like a hipster if you are a financial services company. Yes, you need to maintain your brand image but come on, ENGAGE. Step away from that “push” mechanism of sending tweets and updates and “pull” your customer into a dialogue by asking them what’s on their minds. It’s okay to show a little personality.

 3.       Use social media only to broadcast NOT to get feedback: We PR pros need to keep aside our broadcast hat when it comes to social media and not just look to amplify our messages. The beauty of social media lies in feeling your customers pulse in real time and using that valuable feedback to define your future steps. Features like the Facebook poll can be used on a weekly basis to ask a question, get your community’s reaction on a future product release; a tweet chat with your customers can result in some ways to improve your customer service on Twitter. Let’s get away from the “I am a PR manager, my role is to only send messages” mindset and get our hands dirty asking some tough questions to our audience online. You spent all that money and resources to get people to follow you online, now leverage their feedback to deliver what they truly care about.

 4.       Treat social media as a one-person job within PR/Marketing:  If you still think social media is the job of that junior most person on your team that also happens to love new technology, I am sorry you have totally missed the social media opportunity. Moving forward, every PR and marketing professional will be expected to have a basic knowledge and understanding of how social media functions. I am not saying the VP of communications must take the time to tweet every few hours a day, but yes you do need to have somewhat of an online presence and encourage every member in your team to practice social media. I am startled at how just one person is tasked with all engagement activities across multiple levels in an organization that has the capacity to spend millions of dollars on advertising! This just means you are still undermining the impact of social media.

 5.       Join the shiny object band wagon without a strategy: Scott Stratten of “Unmarketing” fame summarized it well by saying, “Let’s just get Web 1.0 right first, and then we can talk about Web 2.0.” Have you put enough time and resources on the three most essential social tools: Facebook, Twitter and YouTube? Have you increased SEO with your blog? Do you see an incremental increase in your following and engagement activities (comments, shares, likes)? Well let’s first focus on why we got started on social media and align our goals with our social media strategy before we start considering the 101 new apps and tools that get introduced every single day. Frequency of engagement is key to selecting which social platform makes the most sense of your business.

This is not a rant against my PR colleagues but just a few reminders to help us be better communicators especially in the current landscape where your audience is constantly reshaping your message. Do share your comments and suggestions on how PR pros can rightly engage with social media. Thanks!

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How To Be A Human 101

By Brona Cosgrave (@bronacos)

clip_image002I read a lot, well no I take that back, I scan a lot…a lot of industry and food newsletters, RSS feeds and blogs, some of which I do actually read! Recently I was asked what social media platforms have we launched on behalf of our food clients and I was pleased to be able to answer “all” – including mobile web sites, micro sites, blogs, YouTube channels, digital apps and of course Facebook and Twitter. I’ve no doubt there are a couple of abandoned MySpace pages out there too!

These tools are implicit components of our communications tool kit and we usclip_image004e them in a variety of ways to create strategic 360 degree campaigns. Even when our teams are not responsible for actual social media postings, we still provide the content so all campaign elements are fully integrated. What makes it all so interesting is that no two brands/products are alike and what can work for one may not work for another, thankfully, social media is flexible. While it’s not exactly ol’ hat, social media has certainly lost some of its glossy new shine. Therefore, why is it that I still see lots of  articles about the need to adopt social media and tips on how to get started. Seriously?

Today’s challenge is not how to get on board but how to maximize and leverage the popularity of these platforms without getting distracted or drowning in the chatter.  The key to social media is being ‘social’ which means engaging in conversations and not just standing on the side lines shouting out your branded messages. Interaction is key. If every Facebook post or tweet is about your brand, you will sound like a self-absorbed teenager and people will get bored quickly. They may not un-like or stop following you, but they will simply ignore you. You will be irrelevant.

Adam Singer put it very well, “Conversations are a currency of the web…those who continuously start conversations in a niche become referential for the rest of that niche.”

clip_image006

While you want to be a conversation starter, you also need to listen, people like good listeners both on- and off-line. There is nothing wrong with sharing ideas and responding to other conversation threads, but the trick is to add to the conversation, not just repeat it. Comments and honest feedback prompt engagement and that in turn attracts more to your conversations. That’s why I read (and scan) through so many blogs and articles. I want to identify the current culinary influencers, understand their opinions and know their passions. I want to know their numbers as well, along with their level and type of engagement with their audiences, that’s the business side, but more importantly I want to learn and be a good friend. The whole “the web is a conversation” thing is nothing new.  It’s all about building relationships – a virtual ‘How to be a Human 101’ exercise! We are social animals after all!

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Make a Facebook Fix…in Five Minutes

hospital facebook

A recent study suggests that perhaps hospitals aren’t using social media to its full advantage.  Of 120 hospitals on Facebook, less than 40 percent posted daily.  In addition, less than half used Facebook’s event calendar, and 58 percent had fewer than 1,000 fans.

Perhaps most importantly, a staggering 80 percent did not use Facebook’s discussion board, an important feature for connecting with real people.  Facebook provides hospitals an opportunity to refocus on building relationships, and when it comes to making friends, it’s the little things that count. 

Starting with a simple five-minute fix, hospitals can turn the tide.  Here are three suggestions for boosting activity in a flash:

Say Hi
Social media is only as effective as the activity of the user. Orlando Health does a great job not only posting daily, but integrating multiple forums for visitors to become more involved with the organization. Take five minutes to open your discussion board and invite some conversation.Hi

Post Photos
For the first time, people can be recognized as individuals rather than a demographic group. Hospitals have the opportunity to build a community where people share and connect as individuals.  Start your effort by sharing photos of real people.  Scour your newsletter, annual report and website to post your existing photos to Facebook.  Connecting with people is what Facebook is all about, and your page should reflect that.

Give It Grounding
While Facebook has many interesting functions, it cannot stand alone. As with all marketing tools, hospitals need to take an integrated approach to using social media.  Add a link your hospital’s Facebook page from your homepage, or include the Facebook stamp in an ad.

When you’re backed by a solid strategy, the difference between a good social media campaign and a great one is five minute activities like these. Social media can make a huge difference for hospitals if they employ the tools to their potential.

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Poor Harvest for Content Farms: Will Google’s new Algorithm Change the Online Playing Field?

THE BOOZE BIN

By Pia Mara Finkell (@piamara)

not-content-farmsTo the delight of Googlers everywhere, the leading search engine Google announced a shiny new algorithm last Friday, which promised “to reduce rankings for low-quality” content farm sites, and “provide better rankings for high-quality…sites with original content and information.” Using SEO to their advantage, content farms not only hire droves of writers to increase their reader page views, but also aggregate and republish an endless flow of original content from other sites (without permission). This strategy lands them on page one of a Google search, whereas the original author/website is sequestered to page two or three.

Google’s announcement spoke of reducing low-quality site rankings and maintaining a “healthy web ecosystem” with a greater emphasis on original content. Their definition of low quality, “sites which are low-value add for users, copy content from other websites or sites that are just not very useful,” beckons the question: how does the algorithm decide what is and isn’t useful? When I Google terms like “wine” and “social media,” would the search engine rank the Wikipedia definition as the most useful, or Wine Enthusiast magazine’s most recent article on the subject? ZDNet tech blogger, Larry Dignan fears “there’s a slippery slope here where Google acts as the Web’s judge and jury.”

Content Scraper While bloggers and online writers are likely ecstatic about this news, big business content aggregators, such as the ever-popular Huffington Post and Demand Media are not exactly breaking open the bubbly. Bottom line, content farming is big business, with high ranking and page views increasing sites’ advertising revenues. According to The Washington Post, “Demand Media fetched $1.9 billion in its initial public offering, and the Huffington Post’s aptitude for SEO-driven programming–much more so than its stable of A-list bloggers or its original reporting–explains why AOL is paying $315 million for the site.”

Stirrings about Google’s official announcement have reached as far as the wine industry, and the new algorithm will possibly effect one of the most popular and highly ranked wine review site, Snooth. One of the most popular wine blogs, Dr. Vino, reported yesterday on Google’s announcement, wondering “what would happened to Snooth.com, the wine web site that seems to be a champion of SEO, ranking high in the organic search results yet providing so little useful information that they were found to be scraping cellartracker.com content since 2007 to populate some pages.”

While Dr. Vino reports Snooth’s page views have declined somewhat, they still appear at the top of the Google charts for wine searches. It seems some sites were more affected than others, so perhaps not all sites are created equal when it comes to how Google now defines high and low-quality sites.

To find out how this affects your site, here’s a good article and way to track the changes.

 

Photos courtesy of Smackdown, and Hudson Horizons.

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