Stopping Mobile Dead In Its Tracks?

Obama 2008

By Mike Mulvihill

Mobile apps are all the rage, and why not. Five billion mobile users worldwide (nearly 75 percent of the world population). It is a massive market with lots of research that predicts how everything we do online and electronically will eventually become the bastion of the cell phone.

That is unless cell phones are slowly killing us. The International Agency for Research on Cancer, the cancer arm of the World Health Organization announced this morning that it has now categorized cell phone radiation as a “carcinogenic hazard.” The same label WHO has attached to DDT, lead, engine exhaust and chloroform. In a press release, the WHO said the new warning is “based on an increased risk for glioma, a malignant type of brain cancer, associated with wireless phone use.” The announcement came after a weeklong meeting of experts. They reviewed possible links between cancer and the type of electromagnetic radiation found in cellphones, microwaves and radar.

Ah, how we love to jump on the “bad for you” band wagon. But let’s look at little further. So before you Google “brain tumor self-examination,” there are a few things to consider:

  • Even if there is a link, you can minimize exposure using hands free devices – or just text, FB or Tweet instead.
  • Last year, results of a large study found no clear link between cellphones and cancer. But some advocacy groups raised serious concerns over “a hint of a possible connection” between very heavy phone use and glioma, a rare but often deadly form of brain tumor. However, the population in that subgroup wasn’t sufficient to make a statistically solid conclusion. (And research loves to show that if you give someone way too much of anything often enough, it will usually have a negative health consequence.)
  • The study methodology was controversial because it began with people who already had cancer and asked them to recall how often they used their cellphones more than a decade ago. 
  • In about 30 other studies done in Europe, New Zealand and the U.S., patients with brain tumors have not reported using their cellphones more often than unaffected people.
  • It is difficult to prove a negative. Since many cancerous tumors can take decades to develop, cell phone studies conducted so far haven’t tracked people for longer than about a decade. Therefore, it is impossible to conclude cellphones have no long-term health risks. But we do know the radiation produced by cellphones does not directly damage DNA and is different from stronger types of radiation, like X-rays or ultraviolet light. At very high levels, radio frequency waves from cellphones can heat up body tissue, but that is not believed to damage human cells.

As PR people, we can make a business out of ballyhooing research to make a point. While this research will get plenty of press, it doesn’t prove a causal link. There’s just not enough data to make that conclusion. But the lack of proof that there is no negative impact becomes the story. Sensationalism rings awfully familiar here. Regardless, I think we’re going to have a tough time getting everyone to put down their cell phones. That includes me, so feel free to call.

 

Photo: Jezebel.com

 

Smart Crowds Are Taking on Health – Will Hospitals Join?

By April Sciacchitano (@aprilcs)

From chronic illness to weight loss, Americans are seeking mentors and training buddies when it comes to health and prevention.  You know the traditional advisors by all those letters after their name.  Then there are the new players in health and wellness who don’t have medical degrees: the social networks and bloggers. 

Hospitals are full of people, but they haven’t mastered bringing this expertise and crowd-knowledge to life to work for them.  Bloggers and social networks are providing people what they currently aren’t getting from their local health care provider:  reliable content and social connections that become part of a daily wellness regimen.

Wellsphere catalogues conditions and related web resources.  It includes conditions like arthritis, attention deficit disorder and kidney disease, as well as more holistic interests like yoga, parenting and green living.  Under each topic is a summary of the issue, forums, related blog posts, and people to connect with on Twitter and Wellsphere. Together, they create a community that connects you to everything a hospital would: Experts, support groups and information on follow up care.  These connections drill down to the local level with services like ConnectAde, a site that connects caregivers with the right resources in their geographic region.

Bloggers and social networks are also holding people accountable.  Fit Bottomed Girls are stepping in as health coaches and issuing challenges for their readers to reach their weight loss goals. 

And now, even your car is your friend in health.  Ford is incorporating medical alerts into the car, with diabetes and allergy apps that will be able to check blood glucose levels or report on pollen levels.

There’s no question these resources are meaningful and helpful – and that traditional health care organizations are losing out.  And they’re right to be cautious (because it really is life or death).  However, hospitals need to integrate themselves into these new outlets. 

How can hospitals get back in the game?  Remember they are trusted content centers.  Every brain in the hospital has some kind of medical expertise and personal perspective to offer.  Hospitals need only tap into what they already have in a creative way.

 

The Tweeting Spit Bucket Worrier – 5 Keys To A Successful Trade Show

The BOOZE BIN

By Laura Rossacher

It’s one of these things every PR professional has a different opinion on – how to organize a successful trade show. When I got hired I was told that my biggest responsibility would be to serve as the event manager of Vibrant Rioja’s annual Grand Tasting. At my old job, I regularly exhibited for a wine region in France; wearing the hat of the overall organizer instead of an exhibitor seemed enticing, even though I only had a vague idea of what to expect. Seven months of planning and two Grand Tasting events in New York and San Francisco later, I am proud of my learning curve. (I am also thankful that I kept my spirits and calm for as long as I did, not fully knowing what I was getting myself into.)

Looking back at my rookie days of planning a wine trade show, there are many components I credit for our Grand Tasting success. However, these 5 success factors stand out:

1. Pick an overall theme: Would you read a book without a title? Choosing an overall theme for your event gives exhibitors and attendees an idea of what to expect, and is a helpful thread during the event planning process. It guides you in many decision making situations, like which industry experts to invite as panel speakers, or what the look and feel of your event space should be.

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2. Invest in relationships year-round: One key asset of the Vibrant Rioja team is outstanding relationships with importers, buyers, journalists and other professional wine drinkers. Dusting off your Rolodex once a year to fight for wines and half a day of people’s time won’t get you far. Nurturing your relationships year-round is key. From monthly industry newsletter, to daily contact with importers we treat every connection and new business card like a prized possession. The Austrian Trade Commission in the US is big on partnerships and personal relationships as well, leading to two sold-out Austria Uncorked! events earlier this year.

3. Sweat the small stuff: At our New York Grand Tasting, I worried for an hoclip_image003ur about spit buckets that seemed slightly too small. A colleague commented: “People like us are good at what they do BECAUSE they have the capability to obsess about small stuff.” Pay attention to details, especially the ones that keep your exhibitors happy, from letting them know if/where refreshments are served to providing them with a clean exhibitor space and empty trash can. Attendees appreciate extra pens and pocket-sized tasting booklets to avoid the circus juggling act of tasting and writing.

(Spit bucket Photo Credit:http://www.waitersfriend.com/images/products/product111.jpg)

4. Take advantage of social media: The days where your event location dictates the number of people you reach are over. Invest in livestreaming your event through sites like LiveStream.com or Ustream.tv. Hosted by W.R. Tish, founder of Wine For All, Vibrant Rioja’s livestream received over 2,500 viewers from 10 countries.

TISH INTERVIEW WITH PAUL GRIECO :

Watch live streaming video from vibrantrioja at livestream.com

If you host a seminar, send tasting samples to bloggers and Tweeters who can’t attend in person to encourage taste and buzz about your event remotely. We included our official event hashtag, #RiojaBuzz in all event materials to encourage people to share their experience. Here are more tips on how to use social media to enhance your trade show, and some great social media usage case studies, such as the Italian Wine Week and their event hashtag, Virtual Vino.

5. Don’t neglect the consumer: Yes, you are organizing a trade show, but it would be foolish to neglect the consumer who, in the end, keeps your business growing. Adding a consumer portion to your show is a small step compared to the overall organizational effort.

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For the first time this year, Vibrant Rioja opened its doors to consumers with Snooth, who offered complimentary access to our Grand Tasting exclusively to their members. Alternatively, you can tie your event to a restaurant and wine store promotion, offering “wine by the glass” specials at the bar or discounted deals.

 

Nuclear Mashup

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by Mike Mulvihill

Here’s a nuclear reality mashup. On Saturday, Japanese, Chinese and Korean leaders gathered near the Fukushima nuclear plant to munch on tomatoes and cucumbers in an effort to assure all that agricultural products from Japan are safe.  (Oh, and they may have had a political agenda to set the stage to increase their nuclear production footprint. But that comes later.)

This was just one day after Tokyo Electric Company’s president resigned amidst the announcement of a $15 billion loss related to the tsunami-induced disaster at the Fukushima nuclear plant.  Coincidence? I think not.

Then, despite Germany’s nuclear power moratorium and increased anti-nuclear activity in the U.S., bolstered by the Fukushima near meltdown, China and India announced planned atomic power developments that will more than double global production. China and India will lead a 46 percent increase in consumption by the world’s five biggest atomic-power developers by 2020. China’s Nuclear Energy Association said the country will increase atomic capacity by as much as eight times before 2020. Then a day later, India’s Atomic Energy Commission said it will increase production 13-fold by 2030. Finally, South Korea may almost double its nuclear-fired capacity by adding 10 reactors by 2020 totaling 12.8 gigawatts increasing to about 36 gigawatts by 2024, providing 48.5 percent of Korea’s power generation versus 31.4 percent today.

Even if Japan develops half of its proposed 19 gigawatts of nuclear power this decade, the country, together with China, India, Russia and South Korea, will add a combined 160 gigawatts by 2020, according to Bloomberg. .

Inexpensive, reliable energy is the lubricant for the machine of economic growth. With affordable renewable energy decades away and so many of the world’s growing economic powers adding a mountainous amount of nuclear capacity, the question is can the U.S. sit by idly on the nuclear sideline? If we wish to maintain our global economic status, the answer appears obvious.

Photo: AFP

 

Hunting for the Horizon at the NRA Show

horizon

By Jason Stemm (@NYCubsFan)

“The horizon leans forward, offering you space to place new steps of change.”

~Maya Angelou

This weekend, the restaurant industry will converge on Chicago for the 2011 NRA Show at McCormick Place. More than 1,800 companies representing all facets of the industry will be exhibiting to over 40,000 attendees for 4 days.

I have been attending the show for a decade now, and have certainly seen changes in that time. There seems to be added buzz to this year’s show. Perhaps it is optimism for an improving economy, a sense of industry unity as it confronts policy and legal challenges, or the way social networks allow for pre-conference interaction and excitement to build leading up to the show.

Much of the buzz tends to be generated by new exhibitors and products. This year a variety of new technologies and platforms to connect with customers and improve efficiencies will be on display, along with a host of ways to cut costs and use of natural resources to create a greener more sustainable industry. Here’s what I’ll be hunting.

Technology—Restaurants have a lot to see this year. From POS systems that improve the speed and accuracy of orders to back-end data management systems that track customers’ habits and improve marketing efforts continue to be more robust and less costly. What I’m really looking forward to is seeing opportunities for mobile marketing and connecting with customers on their smartphones. App designers have great templates for mobile ordering that are affordable for even independent operators. QR codes continue to hover over the horizon, and 2011 may finally be the year it springs into mainstream use.

Green Initiatives—Earth-friendly cleaning options have been around for years, and equipment manufacturers continue to produce more efficient machines that use less energy and produce less waste. This year I’ll be looking for companies that are empowering chefs, buyers and consumers with greater information on the food they chose to buy, like FishChoice.com. They are culling information from five leading environmental organizations and delivering it in a straightforward easy to navigate site. Companies like this reinforce the important role the restaurant industry plays in preserving our ocean resources. I will miss Chris Koetke’s presentation on selling the sustainability story on Tuesday, but hope to make his session on composting on Saturday.

Bacon—It has its own category with ten exhibitors listed on the NRA Show app. With chains like Denny’s riding the bacon wave with its Baconalia celebration (including a Maple Bacon Sundae), and other creative chefs making bacon croutons I may have to invest in pork belly futures at the Chicago Mercantile Exchange.

Food Safety—The CDC’s alert system for identifying foodborne illnesses is more sophisticated than ever and is able to gather information quickly from smaller sample sizes. For restaurants, this means the potential for negative headlines if implicated. Most instances arise from improper handling, prep or storage at the restaurant, so you will find everything from cold and hot storage equipment to rodent-repelling trash bags at the show. I’ll also be seeking out new technologies for managing and tracking inventory that can help restaurants prevent and control threats to their operations.

Flavor Trends—Beyond the bacon craze, a number of flavor trends will be on display. Ethnic food representation continues to grow in the European, Asian and Hispanic categories, and a rising number of products from South America and the Mid-East will be on display. Small plate items from appetizers to desserts will be well represented. For research purposes only, I will likely try the red velvet cheesecake from Eli’s. They must read Nancy Kruse’s trend reports as closely as I do. I’ll be at her Menus 2011 session on Sunday, and report back on the BuzzBin.

Health/Nutrition—I found 52 exhibitors listed in this category, but that number may be a little high, since 5-hour Energy is included (they also come up in the candy category). In addition to the usual suspects such as produce companies like Calavo, Chiquita and Gills Onions, a growing number of gluten-free manufacturers are exhibiting to provide operators with convenient options to satisfy restricted-diet diners. With growing momentum to address the obesity epidemic and efforts like Let’s Move, the industry has been making strides in acknowledging its role in this effort. A tweet from RD Katie Hamm confirmed that the RD community will be well represented at the show.

My bags are packed and my schedule is full for this year’s show. If you are there, you’ll find me walking the floor looking for the next wave of industry leaders that will drive growth in the 21st century. As James L. Fisher wrote, “Leadership is the special quality which enables people to stand up and pull the rest of us over the horizon.”

Top image from swissre.com

Show image from restaurant.org

 

Will EMR Disengage Doctors From Patients?

By Debbie Myers (@debamyers)

I love that my doctor is part of a health system that has invested smartly in electronic medical records (EMR). I can email my doctor, and she, or her nurse, will respond in 24 hours. I can make appointments online, ask for prescription refills, and check diagnostic test results – often faster than my doctor can. The system works impressively and it certainly makes interacting with the health system easier. So what’s my beef? I’m not getting enough face time.

At a routine appointment with my primary care physician, an associate at the front desk checked me in and took my co-pay, all without once looking up. No need, I guess. Everything she needs to know about me is in the computer. I can live with that. In fact, most people can. According to a March 2011 survey by one of CRT/tanaka’s Lumin partners, Capstrat, people want to use technology to minimize administrative hassles. But when it comes to their doctor, patients want to maximize face time.

When my doctor entered the exam room, she politely shook my hand and went straight to looking at the computer. The rest of the appointment was spent on a series of questions prompted by what was on the screen, with the doctor entering information based on my responses. I did get the quick physical exam, but we concluded the visit with my doctor on the computer and me seeing myself out.

The flexibility and speed of electronic communication enhances connectivity, but it can also disengage us from an important personal aspect of communication – making eye contact. EMR, adoption of mobile apps and even ACOs will no doubt continue this trend.

Fortunately, there are a few solutions on the horizon that will help doctors and patients regain one-on-one communication. In 2010, Steve Jobs revealed a video calling app, FaceTime, with the potential to connect doctors and patients outside of the exam room. There is also a chance that we will simply pay a premium for that face time through “concierge” primary care practices.

In the long term, EMRs will improve quality, reduce cost and enhance the patient experience. Even so, we can’t lose sight of the fact that people need face time, particularly from their doctor.

 

Building Brands Online: Going Digital for Millennials

THE BOOZE BIN

By Pia Mara Finkell (@piamara)

sunset-wine-couple From fashion to packaged foods to technology, big business has long analyzed consumer tendencies as a basis for sophisticated brand building, according to specific demographic categories, including age and generational ranges. For some reason, however, this seems a little foreign to the wine industry, which has tended to focus more on romance, packaging and product placement. Maybe even the term “brand building” seems to take the romance out of a product that is, at base, all about pleasure.

A recent Business Week article by Duane Stanford spoke of a large wine company looking to shepherd their brands into modern day brand building, similar to other publically traded companies like Proctor and Gamble or Coca-Cola. The world’s second-largest wine seller, Constellation Brands includes well-known wine brands like Clos du Bois, Ravenswood, and Robert Mondavi. As Stanford put it, Constellation “is trying to introduce brand building to an industry unaccustomed to sophisticated consumer targeting.”

When it comes to group_drinking_wine_7oxtmarketing, like many other wine brands, Constellation chooses to fish where the fish are. According to the article, “more than 40 percent of Millennials increased wine drinking last year.” Given the sheer size of the Millennial generation, comparable to that of their Baby Boomer parents, and their leanings towards wine consumption and brand experimentalism, it is no wonder big companies are paying attention.

In the hopes of reaching this younger generation, one major consideration on Constellation’s collective mind is the importance of authenticity. I’ve previously discussed the particular importance of authenticity in reaching Millennials, because of our overly tuned BS-radar, but this can be a challenge for large conglomerates managing many varying brands with widely ranging stories. As quoted in the article,

“They don’t want to look like a giant mass-produced wine company,” says JPMorgan Chase (JPM) analyst Neal Rudowitz. “You want to appear authentic.”

For Constellation and other forward-thinking wine companies, big and small, social and digital is the way to get there. Considering their marketing strategy previously only included ads in Wine Spectator and in-store promotions, the increase in their digital marketing budget by 150% is a serious step forward. CEO Robert Sands believes it to be the future, “because drinkers have long discovered new tastes through real-life social networks. ‘If anything lends itself to social media, it’s wine,’ he says.”

constellation-iphone_398x421 One part of this budget went to recruit digital marketer Karena Breslin from Gallo (the #1 largest wine seller). Since starting, Breslin has founded a ‘Digital 101’ class for her colleagues, encouraging engagement, conversation, and the “soft sell” in social media. The proof is in the pudding, as they say, and everyone is looking for ROI. On that note, Breslin proved social and digital can equal profits through the her Arbor Mist campaign.

This success story includes the development of Facebook’s most popular wine brand page with 270,000 fans and during an online promotion with social media components, Arbor Mist sales jumped 20 percent. Albeit not my cup of tea, clearly there are some serious Arbor Mist fans out there and Breslin and Constellation have found a cool way to engage them via social and digital.

Arbor Mist Facebook

Photos courtesy of Forbes.com, High, Wide & Handsome, Foodies Unite, and Wine Stopper.

 

Energy’s Big PR Problem? Politics (Duh!)

by Michael Whitlow

John Janoush, vice president of Jantran,a Mid-South towboat operator, told National Public Radio recently that six of his towboats are stuck on the Arkansas River, a tributary of the Mississippi River. Later in the story, when talking about the flood danger to Rosedale, Mississippi, he commented about the strength of the levees: “Our government doesn’t do a lot of things right,” he said, “but they built the levees right,” he noted.

Whew! That’s a relief. Recent Gallup research on the federal government shows 58% of us have a somewhat or very negative view of the institution. When it comes to energy policy, I wonder how folks will rank our statespeople as gasoline creeps toward $5 per gallon.

Conservatives hope the fuel prices, for instance, are hung around the neck of Obama, taking a bite out of the the post-Osama popularity rise for the president. Meanwhile, liberals hang their hats on the development of an alternative fuels industry as a way to limit our dependence on fossil fuels, claiming conservatives are as ancient in their thinking as the fossils that created the fuels they support. In most ways, this is an emblem of the “he said – she said” political bent of things these days. Political sparring while consumers are slowly burning…

What’s missing from this debate and so many others in our modern world is unassailable truth.

“Unassailable” means just that. We have a lot of half truths, semi-truths and flat out lies being perpetrated to manipulate us into believing certain things about energy. But, one thing is sure: If customers don’t buy a solution, it isn’t going to happen. Hearts and minds have to be in sync.

BridgeAs Jeremy Shere put it about the debate over one famous landmark’s energy program, “It’s no surprise, after all, that the ongoing Empire State Building sustainable retrofit involves replacing most of the existing windows with more energy efficient windows but does not include solar panels or rooftop-mounted wind turbines.” The owners just weren’t buying the more technically involved approaches.

Energy (big “E” intended) has a big PR problem. We’re all customers and we just don’t know what to believe. We can get passionate pleas from one side to stick a turbine or a panel on everything. Another will tell us that caulking the windows is the only way to go. We, and our government, are stalled by politics – batted to and fro by the shouting from lobbyists for wind turbines or the caulk camp, so to speak.

So, we have to start at the beginning. Educate ourselves. Consumers have to be conscious of energy, whether it’s the “drill baby drill,” America-first variety, the logical energy efficiency argument or the shiny new object of renewable energy technologies – knowledge is power.

The first stop in solving Energy’s big PR problem is awareness. Pretty quickly we’ll learn some things that our grandparents would have called common sense. We can’t/won’t completely kick our addiction to oil in the near term, for example.

It’s complicated. Just take a gander at organization chart of a recent meeting of The National Academies on the subject to get a feel for the complexities.

If we go to an entirely electric fleet day after tomorrow, we face more challenges than our Nissan Leafs not going far enough on a charge. We’d have to generate electricity the old-fashioned ways – coal and nuclear – and in your backyard or in the backyards of the poorer people in the next county.

In the U.S. alone we use so much power that even if we placed windmills everywhere practical (and some not so practical), we’d get only a couple of trillion watts. Right now, even with a lot of progress in recent years, we’re still counting in megawatts, according to the U.S. Department of Energy (animated map).

As to biofuels, they bring their own baggage, not the least of which is the fuels vs. food debate (again clouded by advocates playing fast and loose with facts in some cases).

Biofuels Digest’s recent survey was illuminating and thought-provoking. In the survey, 24% said it was immoral to convert land used for growing human food crops to the production of energy or fuel. Also, 45% said that it was immoral ” to convert land that is used for conservation purposes, or as national park or forest preserve, to energy or fuel production.” As for drill, baby, drill, 25% of respondents indicating it was immoral “to convert land that could be used for (human) food production to oil & gas production”. (How do we get to shale gas deposits below those wheat fields?)

And, then there’s solar. Miller-McCune’s Michael Haederle’s extensive post points to some of the issues, ranging from the materials used to build solar panels to endangered species, surrounding large, utility-scale projects.

So, Energy needs good PR and a whole lot fewer “STOP” signs. Seems that everywhere we turn to address the issue, we find opposition. Most of us can’t/won’t do without Energy. What if we just agree today that it’s a good idea to do the American thing? You know: Keep exploring, keep drilling, keep processing non-food biofuels – let even the bacteria in on the possible solution array. Look to the sun. Fly with the wind. Ride our bicycles. Talk amongst ourselves.

Most of all, call BS to the politics.

No more hearings to berate oil execs. No more pretending to have policy meetings. No more calls to open up the Strategic Petroleum Reserve. No more ranting about our dependence upon “foreign” oil. The recent administration announcements on new drilling permits is a start, but this stuff is too important to be left to politics and ad hominem tu quoque (or “yo’ momma”) arguments.

Unless we as consumers demand our politicians to stop posturing and get on with it, we’ll still be having the Energy debate into the next decade.

 

Riding the Wave of Health Reform in Marketing & Public Relations

Riding the Wave of Health Reform

By Lisa Kersey

ACO. HIE. HIT. Meaningful Use. Medical Home. EMR… If there’s one thing that never changes about healthcare, it’s the number of acronyms and the jargon used to describe what is arguably one of the nation’s most complex industries. While industry leaders, policy wonks and elected officials are focused on the WHAT and the HOW of righting the ship of healthcare, public relations and marketing professionals would be wise to focus on communicating and positioning their clients with respect to health reform.

On one hand, consumers don’t understand the terminology related to health reform. Instead, they’re interested in how health reform will impact their premium and out-of-pocket costs and their access to care – particularly their choice of physicians. On the other hand, hospitals and health systems are focused on making policy a reality.

So, what should healthcare marketing professionals focus on as the tides ebb and flow?

1. Positioning – Health reform provides a prime opportunity to position healthcare execs as thought leaders in the industry. They have a unique platform to discuss what their organizations are doing to improve the quality of care, while cutting costs. Done well, such positioning helps instill confidence in the local hospital or health system, both to internal and external audiences. Be sure to leverage both traditional and non-traditional outlets, including CEO blogs, newzines, e-letters and community speaking engagements.

2. Messaging – Once you wade through all the acronyms and jargon, you’ll find there is actually a fair amount of content that can be used to help hospitals and health systems enhance their reputation and brand. Perhaps the single biggest opportunity is around population health. This topic allows hospitals and health systems to discuss community partnerships and alignments they may already have and explain their commitment to improving community health and wellness. This becomes particularly important since many municipalities are struggling financially, even questioning the not-for-profit status of their local health systems to determine if they can become a source of revenue. In other instances, venture capitalists, national for-profit health care corporations and other not-for-profits are making bids to acquire community hospitals and smaller health systems. Given such consolidation, it’s important that hospitals understand their community benefit, and successfully communicate their key messages to the community.

3. Marketing – If the stage has ever been set for the primary care physician, that time is now. Health reform, including the ACO, EMR, HIE and medical home, are helping to create the perfect storm for hospitals to showcase their primary care network. Whether that network is employed, affiliated, or more likely a hybrid of the two, health reform has opened a window to allow health systems to market their network of primary care physicians. The key messages hospitals need to convey are that their primary care network and health system are working together to improve the quality of care, the coordination of care, and access to that care. Other important messages to relay include hospitals’ prevention and wellness efforts, including programs that help physicians partner with patients who have chronic diseases to improve their quality of life.

So, as long as the jargon continues, healthcare marketers will have job security. The good news is that with the multi-year rollout of health reform, there is no end in sight!

 

How Times Have Changed

bourbon

THE BOOZE BIN

By Brian Ellis (@onegator)

I consider myself a fan of the booze business having cut my teeth in the liquor world right out of college as a liquor store manager. Great job for a recent college grad by the way! Having built a new bar in my house recently, I tasked myself with stocking the shelves with only the finest. Not to give away my age, but back in my liquor store days I could count on one hand the number of premium brands on the shelf and most were collecting dust.

Yet while on my recent bar stocking excursion, I was blown away by how much the top shelf has changed. Perhaps I’ve been on cruise control to the bourbon section all these years but for crying out loud, it’s getting confusing out there. As a marketer I understand the value of launching new products and brand extensions so I started contemplating if our tastes had really change over time and could these new premium brands unseat the established icons I had come to admire.

Certainly my insider’s perspective of the premium brand category could not be wrong! My search led me to MSNBC, where I stumbled upon a recent study conducted by the Luxury Institute on premium brand preferences. They asked 1,771 Americans with an average net worth of $4.3 million (not the 21-year- old set) to rate wine and liquor brands based on quality, uniqueness and exclusivity. Most I had heard of but several were new to me. So I dug a little deeper to see how new this next generation of high-end brands had achieved the unthinkable.

To make this fun, I listed the top brands identified in the study within each category, but I’ve mixed up the dates when the brand was first launched. First try to pair the dates with the appropriate brand then move on to the second half of the post.
Bourbon Woodford Reserve 1989
Scotch The Macallan 1794
Vodka Grey Goose 1996
Gin Bombay Saphire 1824
Rum 10 Cane 1997
Tequila Patron 2005
Champagne Dom Perignon 1885
Wine Far Niente 1987
Cognac Grand Marnier 1880

To my surprise, only two of my top brands had survived the battle. Two I had never heard of and the others had been replaced by new entries into the category. Three hit store shelves between 1986 and 1989 (clearly a vintage period for premium brands). Perhaps my biggest shock was in the rum category where a relative new comer had claimed the top spot. In six years, 10 Cane had pushed aside a host of more senior players to take the prize.

While I’m sure Bacardi is still cleaning 10 Cane’s clock in total sales, it does demonstrate that well established brands can become vulnerable if they rest on their laurels. By the way, below you will find the correct answers to my little quiz. I leave you with this one piece of wisdom, no matter your favorite brand; it’s always best when shared with friends and savored responsibly. Cheers!

ANSWERS: Woodford Reserve 1996; The Macallan 1824; Grey Goose 1997; Bombay Saphire 1987, 10 Cane 2005, Patron 1989; Dom Perignon 1794; Far Niente 1885; Grand Marnier 1880.