Author Archives: Jenn Riggle

Hospital blogs strike fear in the heart of marketers

By Jenn Riggle
One of the best ways to create thought leadership and develop a national reputation is to develop an external blog. Yet only 149 of the nation’s more than 5,700 registered hospitals have a corporate blog.
This is a big issue because some community hospitals are now interested in building national reputation.
Why? Because the healthcare [...]

Santa Needs a Wellness Makeover – and So Do I

By Jenn Riggle
Like Santa, Americans could use a wellness makeover.
Christmas has turned into a season of excess – whether it’s eating too many Christmas cookies, replacing our workout schedules with holiday shopping and back-to-back holiday parties, or watching an endless stream of silly and sentimental Christmas movies. I guess it’s only fitting than an overworked [...]

Is your hospital ready for a HIPAA audit?

By Jenn Riggle
Just in time for the holidays, the Office for Civil Rights (OCR), which enforces HIPAA privacy and security rules on behalf of the Department of Health & Human Services, announced it is ramping up its enforcement activities.
While nothing to celebrate, these audits are definitely worth preparing for.
In the past, OCR has had an [...]

Thanksgiving Lessons for PR Pros

By Jenn Riggle

Thanksgiving is a time when we overindulge, heaping our plates with turkey and mashed potatoes, not to mention pumpkin pie. And while the food may be wonderful, you can sometimes have too much of a good thing.
The same is true with press releases. While press releases are a great way to share your [...]

New Guidance Gives RNs a Social Media Safety Net

By Jenn Riggle 

Are the nation’s 2.6 million RNs invisible?
Nurses have always been on the front line providing patient care. However, when hospitals develop their social media policies, they’ve often thought about how they should be customized to meet the needs of physicians- but somehow, they’ve forgotten about nurses.
Maybe it’s not surprising that many of the [...]

Why Hospitals Should Be Facebook Friends with Benefits

By Jenn Riggle
 

Or to put it more accurately, hospitals need to consider how their “friends” can benefit from their Facebook pages.
The good news is that people are turning to Facebook for health information, such as videos and diet and exercise tips. However, hospitals aren’t making the most of this connection. Research shows that less than [...]

Today’s Hospital: Enough About You…Let’s Talk About Me.

By Jenn Riggle

Social media is a lot like talk radio – all talk, all the time. But the question is: Is anyone listening?
Hospitals across the country are putting aside their HIPAA fears and recognizing that social media needs to be an integral part of their marketing efforts. They’re posting videos on YouTube, posting updates on [...]

Are mobile apps the key to reducing hospital readmissions?

One of the major goals of health reform and accountable care is to reduce hospital readmissions—and mobile apps have the potential to make this happen. Is this an overstatement? I don’t think so.

Doctors Who Skype: Renegades or Heroes?

By Jenn Riggle
Everyone’s talking about Skype – even physicians.
Not only did Microsoft recently purchase the Internet telephone and video calling service for $8.5 billion, but new research reports that 7 percent of physicians are using videoconferencing technology like Skype to chat with their patients.
And while videoconferencing has been around since the 1960s (longer than most [...]

Dodging Tornadoes? Sometimes You Want to Receive a Text Message While Driving.

By Jenn Riggle
In a world where we’re constantly connected, sometimes you can get out of touch. I learned this first-hand when driving to Disney World in April.
We were stuck in bumper-to-bumper traffic on I-95 in North Carolina, and my 12-year-old daughter was serving as the car’s deejay, playing different songs on my iPod. On a [...]