Author Archives: Lisa Kersey

Healthcare’s Allergic Reaction to PPACA

Like allergy season, PPACA creates a chain reaction. How you embrace and respond to these industry shifts through communications and marketing impacts your healthcare organization’s strategy and reputation.

Medical Tattoos & Healthcare Branding

While medical tattoos are not new, they do seem to be growing in popularity. Yes, it’s a physical mark intended to convey a message, but it’s also intended to evoke a response and influence the behavior of those who see it. As the healthcare industry continues to consolidate, branding is increasingly important. Successful hospitals, health systems and healthcare companies would do well to assess the current state of their brand to minimize any integrity gaps, connect with their stakeholders and build reputation.

Follow the yellow brick road: Hospitals in search of the Wizard

How will hospitals differentiate themselves in the new world order of healthcare? Develop and implement a strategy that demonstrates how you care about wellness to your patients and to your community.

Recalculating……The New Era in Healthcare Demands New Approaches for Hospital Marketing

Out with the old and in with the new. But as there are limited dollars to spend, the Affordable Care Act has created a limited window of opportunity to make the shift from pushing out mass information to building relationships through targeted engagement.

What the BCS and Healthcare Rankings Have in Common: The importance of building reputation for hospitals and health systems

It’s that time of year again, when college football enthusiasts eagerly await the matchups for the annual bowl games. Granted, healthcare awards do not attract quite the same level of interest from the common man, nor do the rankings come replete with hard cash, but some of the rankings do favor popularity and name recognition over results.

The Healthcare Economy’s 9-9-9: Balancing Main Street and Wall Street

While many may think of 911 when they think of health care, there is a 9-9-9 currently characterizing our healthcare economy, and it is simply untenable. Something has to give.

Communicate, Communicate, Communicate

For hospitals focusing on positioning themselves for the pending changes associated with healthcare reform, communication will be a critical ingredient to their success.

The Sybil Effect: Hospitals challenged to fulfill their multiple roles

Healthcare reform will require that hospitals do more with less. They are presumed to be the community caregiver, the community charity provider and the community’s economic engine, all at the same time. I call it the Sybil Effect.

Healthcare no longer a spectator sport for employers

By Lisa Kersey
Employers are tired of watching the rising costs of employee healthcare erode their bottom line. While many have reduced their contributions to employee premiums, penalized smokers, and even cut benefits altogether, it has not been enough. What’s more, according to a recent study by the Kaiser Family Foundation, employer costs as percentage of [...]

Get Your Bucket: Let the Healthcare Bailouts (and Bail-ins) Begin

by Lisa Kersey

While the healthcare industry is often cited as the salmon in the proverbial stream, as health reform unfolds, many hospitals are looking for a net. And many venture capitalists, commercial insurers and even stronger health systems have their buckets ready.
Historically, when the economy took a nose dive, healthcare industry employment trends were still [...]