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10 Ways Whole Foods is Raising the Bar in #CSR

My love affair with Whole Foods started in college, when I would drive 20 minutes to their nearest store just so I could get my pick of the juiciest grapefruits, creamiest avocados and crunchiest granola in town. Since then, my fondness for the brand has only grown, and while this has a lot to do with the quality of its product (always fresh, flavorful and abundant), and its in-store experience (never fails to delight), there’s an important third factor at play.

Whole Foods’ commitment to social responsibility inspires its business strategy in a way that keeps the brand in lock-step with customer expectations and places it in a league above its competitors. It’s not the student content to slide by with a B+ in corporate responsibility – it’s the charismatic over-achiever who raises the bar for the rest of us, and makes us aspire to great things.

Here are 10 cool ways Whole Foods is raising the bar in CSR:

- Growing Greens – A few years ago, my colleagues helped RVA’s Whole Foods open a community garden to act as a learning lab and stock greens for the store’s salad bar. I was impressed. Even more impressive? The retailer announced this spring it’s partnering with NY-based Gotham Greens to build the first-ever commercial-scale grocery rooftop greenhouse for its Brooklyn store. In the 20,000-square-foot greenhouse (pictured below), they’ll grow pesticide-free greens to be sold in the Brooklyn location, as well as other Whole Foods stores in the area. clip_image002

- Taking a Stand on GMOs – In March, Whole Foods became the first U.S. retailer to require the labeling of all genetically modified foods sold in its stores by 2018. Rather than getting embroiled in the debate raging over government’s role in regulating food labeling, the brand put a stake in the ground that many expect will have a ripple effect throughout the industry.

- UpCycling – Whole Foods encourages its team members to have fun and get creative with upcycling – converting old or discarded materials into nifty, useful things. In addition to urging innovation and reducing waste, this process can rally communities by tapping local pride. Shoppers in Charlottesville, for example, are thrilled to find retired floorboards from UVA’s basketball gym lining the snack aisle, and old bleachers acting as picnic tabletops.

- Exploring Energy Savings – About 18 months ago, Whole Foods announced several of its California stores were undergoing high-efficiency, refrigeration retrofits to quantify how much energy each store could save. Working with California’s EnergySmart Jobs program and energy conservation nonprofit PECI, the retailer installed energy management systems and data loggers to offer a before-and-after picture of how much energy the refrigeration systems used.

- Investing in Suppliers – You can’t walk through a Whole Foods without realizing the company believes in supporting local food producers. But what you might not realize is that it also puts its money where its mouth is, offering low-interest loans to small food producers looking to expand. To date, the company’s local producer loan program has provided $8 million + loans to groups like Maine’s Own Organic Milk, Sticky Toffee Pudding and Willie Green’s Organic Farm.

 

- Encouraging Diversity For generations, African-American farmers in the Alabama Black Belt have faced a challenging political, economic and physical climate that’s made it hard to compete. But, thanks in part to support from Whole Foods and other retailers, clip_image004many of their marketing barriers are slowly breaking down. In a pilot program to demonstrate the potential of the Black Belt farming community, Whole Foods has begun to purchase and market watermelons, peas and other crops from small farmers like Demetrius Hooks (pictured right), showing support for diversity in agriculture as well as in their own supply chains.

- Urging Transparency – As evidenced by its stance on GMOs, Whole Foods vows transparency to customers, and demands it from suppliers. It also offers a high level of financial transparency to its employees, all of whom can access detailed reporting on employee salaries for the previous year. According to co-CEO John Mackey “This kind of salary transparency quells the gossip mill and exaggerations over who is making what, and leads to ‘greater justice’ in compensation.”

- Caring for Employees – It’s no coincidence that Whole Foods has been named among the top 100 places to work by Fortune magazine for the last 16 years. The company offers its employees some of the best health care benefits in the U.S. and up to 30 percent off store purchases if they meet certain health criteria. It also holds regular employee appreciation days with celebrations and store discounts, and lets workers apply for six weeks unpaid sabbatical for every 6,000 hours logged.

- Supporting Local Communities – Individual Whole Foods stores can tailor their approach to community giving in order to reflect the local flavor. Several times a year, all locations hold “five percent days,” where five percent of store sales go to a local nonprofit or educational organization. Many also run “Nickels for Nonprofits” programs, where, for every paper bag you save by bringing your own into the store, Whole Foods gives you a nickel to either keep or donate to a local charity.

- Giving Back to the Global Community – Last but not least, Whole Foods works to alleviate hunger and povertclip_image006y around the globe by offering microloans to entrepreneurs in the communities of its suppliers. The Whole Planet Foundation, a partnership between Whole Foods Market and Nobel Prize winners Muhammad Yunus and Grameen Bank, provides grants to microfinance institutions in Latin America, Africa and Asia, which provide loans, training and other financial services to the self-employed poor.

Just like the relationships we have with friends and family, the ones we have with brands are built on trust. While Whole Foods is not without its shortcomings, and will surely do something that ticks people off one day, it’s setting itself up for success in the long haul. By building a foundation of goodwill based on genuine support for its employees, communities and society at large, Whole Foods has cultivated a brand that’s easy to love … and one that will be tough to stay mad at for long.

Photo credits: Whole Foods Market, Jamie Ross/Daily Yonder, Whole Planet Foundation

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Corporate Responsibility – Q&A with DuPont

DuPont’s Spruance plant just south of Richmond manufactures specialty fabrics and materials, such as Kevlar® (bullet-resistant) and Nomex® (flame-resistant) polyaramid fiber as well as Tyvek® spunbonded olefin. In April Governor McDonnell announced that the plant was a 2013 Gold Medalist in Virginia’s annual Environmental Excellence Awards.
CRT/tanaka caught up with plant environmental manager Joe Loschiavo to discuss his team’s sustainability efforts.

What is the environmental sustainability program at the DuPont Spruance Plant?

It’s a comprehensive approach to reduce our environmental footprint. It includes a number of highly effective components to reduce energy, water consumption, waste and emission. Specifically, the program includes recycling/reuse initiatives, pollution prevention, and energy efficiency programs that are integrated to support our overall business objectives and align with our corporate commitment to environmental sustainability. It’s really all about people engagement. Together, they drive the plant to continuously reduce and eliminate waste and emission. When you look at sustainability, it really is felt in so many aspects of our operation. It has to be fully integrated into just about everything.
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Earth Day: Forget the Big Brands – It Starts with You

Designer Lucy Hernandez won the recycle category for her Coca-Cola dress, made of recycled aluminum cans, tabs and plastic grocery bags.

Yep, it’s Earth Day. That means all of the big national brands will be giving out tote bags or planting trees… doing some kind of one-off for a slice of the Earth Day buzz pie.

As we scan the headlines to see what Coca-Cola and Target are up to this Earth Day, we tend to forget that making a difference starts at a local level – with you and me. So in honor of Earth Day, I’ve decided to use this morning’s Buzz Bin post to highlight a few creative and fun grassroots initiatives that are inspiring local communities to take care of their world.

Las Cruces Reuse & Recycle Fashion Show -  In Las Cruces, New Mexico, the chamber of commerce teamed up with local businesses to host the Reuse & Recycle fashion show, which asked attendees to judge the best of two categories: reuse outfits  (garments made from old clothing) and recycle outfits (garments made from recyclable or non-recyclable materials). The entrants paraded for a cheering crowd, and the best of both categories were awarded prizes and bragging-rights… until next year.

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8 Unique Ways to Go Green This Earth Day (and Beyond)

Wednesday, April 22, 1970, a day in history which marks the first “massive nationwide protest against the pollution of the environment.” Forty-three years later, the world again prepares to celebrate Earth Day. While the psychedelic days of the ‘70s may feel like “just yesterday” for some, Mother Earth begs to differ.

Gone are the days when simply rallying around the elimination of oil spills, toxic dumps and pesticides was enough. Recycling and water conservation are no longer the end all and be all of environmental sustainability. It’s 2013 and our rapidly changing Earth cries out for a greater effort with a heightened sense of urgency. To take your environmental sustainability efforts to the next level and to spread the #GREENspiration, here are eight unique ways to go green this Earth Day (and beyond).

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To Give is to Prepare

No question – corporate responsibility initiatives benefit the reputation and bottom line of organizations that sponsor them.

But don’t discount the ROI generated when coworkers rally around a cause.

Community service activities can bring team members together in ways that monthly birthday cake or offsite meetings can’t.

Last Friday, for example, six of us from CRT/tanaka participated in Big Brothers Big Sisters’ “Bowl for Kids’ Sake,” to raise money for a mentoring program. The $750 we raised will help match an adult with a local kid in need of a stable, supportive mentor.

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Community Board Service: Not Just for the C-Suite

As we roll into March and spring finally feels within reach, the season for outdoor activities begins anew – and with it comes a wider range of volunteer opportunities. From participating in runs/walks for a charitable cause to park clean-ups and more, spring tends to inspire people to get out and “do.”

As we’ve discussed before, employee volunteerism is a critical part of any corporate responsibility program, and activities should be tied to your overall strategy and focus areas. Offering your employees the option to volunteer can boost brand loyalty, enhance recruitment and increase employee morale. And while one-day community service activities like those listed above should certainly be a part of the mix, it’s also important for employees to engage in consistent, ongoing volunteer activities throughout the year.

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I say, “Marissa Mayer, Yahoo(!) I don’t work for you!”

Dear Marissa Mayer,

On Monday, February 25th, CNN Money released this article regarding your new HR memo to all Yahoo! employees:

“To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side,” the memo said. “That is why it is critical that we are all present in our offices.”

Marissa…I have two words for you: Girlfriend, please.

We all know that by banning telecommuting, you are desperately attempting to rescue Yahoo! from lacking to adapt with growing technology, generate meaningful user content (unless “What one’s favorite color signifies” is what you dub as meaningful content) and the inability to connect advertisers with your audience. (If you need a few other reasons why your company will continue to flounder, you can read all about it on Forbeshere OR here.)

If you are trying to set a new precedent for employees at major corporations in the U.S., in my humble opinion, I feel that you are holding out a giant middle finger to every hard-working parent in this country who is trying to achieve the ultimate work/life balance.

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Sustainable Sustainability Efforts: Look Inside First

By Jennifer Lucado (@Jennifer_Lucado)

One thing that really gets my blood boiling is when someone implies – or, you know, says outright – that PR is nothing but spin. Yesterday I read a great post on the Guardian Sustainable Business blog: Using PR as an agent for change in corporate sustainability. To be fair, I’m probably biased. When someone is arguing that PR professionals can be actual agents of change rather than being seen as “purveyors of greenwash and cover up” …. well, I’m in. Because I definitely want to achieve the former, and I want nothing to do with the latter.

However, one point in the post really struck me:

“Set and communicate a clear direction on sustainability, which liberates people throughout your organization to talk passionately and freely about what you’re doing. They are your best advocates.”

I kept thinking back to that for the rest of the day. With sustainability, it’s easy to get caught up in what your efforts mean to the world outside your doors. But as anyone who’s ever tried to launch an internal program knows, you’re only ever as good as your employees. If they’re in, you’ll find your way to success. If they’re not, you’ll never truly get off the ground. So what do employees need to start on the path to becoming sustainability advocates? Here are a few important – but often overlooked – basics.

Give them a (selfish) reason to care.

Reason 1: we have an obligation to be responsible corporate citizens and do our part to protect our earth. Great! Everyone feels better. Now, give them more. There are many reasons to pursue a corporate sustainability program. Don’t be afraid to share the business objectives and benefits (there should always be some in an effective sustainability program). Make a clear connection with the company culture, and show why the program is a good fit – or a much-needed refresh. Demonstrate that its success is a priority for senior leadership and specify how they will be holding employees accountable (like Intel, Shell and Vancity). Start with the heart – but end with the head.

Give them specific direction.

For those of us in charge of writing stirring themes and one-pagers that make the heart soar, it’s easy to get caught up in the fluff. But at the end of the day, employees need to know what your sustainability program means for them. So after the stirring and soaring, don’t forget to be very straightforward about how it impacts their daily lives. What they need to do, specifically. What’s changing. What might present some challenges and how to move past them. Take all the guesswork out, and leave no questions in anyone’s mind about what their role is. Less confusion = more compliance and less complaining.

Give them a voice.

Keep a pulse on your program – not only through business metrics and outcomes, but by surveys and, depending on your company’s size, focus groups. Identify successful initiatives and see what you might be able to expand or mimic elsewhere. Suss out any issues or frustrations and get to the root causes. Listen carefully and be as responsive as you can. And when you update and evolve your program, share with employees why you’re making changes – and their role in making it better. The only thing better than being heard is being the catalyst for change.

Pretty simple – but very effective. No spin, no greenwashing. (It’s on a 2013 trend list and everything.)

Image: gothick_matt via Flickr, CC 2.0

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WANTED: Socially Minded Business Seeking Millennial Do-Gooder

By Kathryn Glushefski

It’s a New Year with millions of college grads preparing to take on the working world. Luckily for some companies, research continues to show that Generation Y digs solid Corporate Responsibility platforms. But if you have one, are you engaging the right employees and communications channels to promote your socially responsible culture and reach these like-minded Millennials? Let’s consider.

Do you have a dedicated Corporate Responsibility (CR) team?

Much like a company establishes brand ambassadors, it’s ideal to identify key staff in supporting and building awareness of CR efforts both internally and externally. The importance of this is nothing to write off; employee (and prospective employee) engagement around CR can be integral in a company’s fiscal growth and in sheer number of employees.

According to a Forbes article, CR has a direct correlation with employee satisfaction, retention and yes, attraction. In fact, it is said that “88 percent of millennials, or ‘echo boomers,’ choose employers based on strong CSR values, and 86 percent would consider leaving if the companies’ CSR values no longer met their expectations.”

So if you don’t have a dedicated team intended to engage and educate the right groups, you’re missing out on an energized, do-gooder workforce that’s ready and waiting to jump aboard.

Do your social media channels speak to your CR platform?

 

 

 

 

The same Forbes article put it well. “Social media opens a way for stakeholders to interact directly with a company’s CSR program.”

So if you’d like to engage Millennials – the unique subset that eats, sleeps and breathes social media, and even seeks job opportunities on these channels – your community manager should incorporate and elevate messaging that signifies your platform, its goals and your day-to-day opportunities for employee involvement. For instance, if you follow CRT/tanaka, you’ve probably received ‘green tips’ via @crttanaka and noticed Facebook photos and comments about our highly-coveted Community Service Day. For larger companies, like CarMax, you will find that there are separate pages to support their initiatives.

Are recruiting or HR team members in the know?

In most cases, your recruiting team will serve as prospective employees’ first human-to-human interaction. Aside from asking about job roles and responsibilities, compensation and time off, candidates are asking about CR, sustainability programs and what volunteer opportunities are offered. Ideally, your recruiting team should be ready to support messaging not only around the job position and the general company culture, but also around the company’s CR platform and how that informs your business practices.

It’s important to remember that while these team members are essential in growing a like-minded company, all existing employees should have the opportunity to engage in supporting your platform and initiatives, because fostering a culture of social responsibility and environmental consciousness can improve personal satisfaction and your overall business practices and outcomes.

What has worked for your company – small, medium or large – in attracting this next generation of do-gooder team members? Share with us in the comments section below or on our Facebook wall.

P.S. For all you job-seeking Millennials out there, CRT/tanaka internship applications are still being accepted through Monday, February 4.

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Do Well By Doing Good: How volunteerism can boost health of your business #CSR

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CRT/tanaka’s Norfolk office poses for a photo during Community Service Day at the Salvation Army in 2011

 

By Julie McCracken

This Friday, CRT/tanaka will close all five of our offices for our annual Community Service Day, or what we like to call “the best day of the year.” Whether serving people in a soup kitchen, packing boxes at the Food Bank or playing memory games with seniors at an adult care center, we’ll be making a difference in our communities, together.

Community Service Day, however, is just one day of the year. Luckily, our company encourages year-round employee volunteerism, and more and more companies are doing the same. In fact, according to Volunteer Match, back in 1992, only 31% of surveyed companies reported the use of volunteer programs to support core business functions. By 1999, that number had grown to 81%. Today, 84% of companies believe that volunteers can help achieve long term social goals.

Beyond its social impact, employee volunteerism is critical to the overall health of your corporate responsibility program and your business. Here’s how:

· Brand Loyalty – Employee-sponsored volunteer programs are a highly-visible way for companies to show their support within their local communities and generate brand awareness. But, be strategic about your volunteer efforts. Ideally, organizations and projects should be selected carefully so they align with your core business competencies. For example, our client TIAA-CREF has created a financial literacy initiative that encourages employees to volunteer with Junior Achievement. In doing so, they’re leveraging their core business expertise in financial services to impact financial literacy in local communities. As a result, they’ve gained positive brand exposure among students, parents and teachers, and, hopefully, brand loyalty and reputational capital. Employee volunteer programs must walk a fine line, however. While you want to want to align your efforts with your key business strengths, you also want to give your employees freedom and choice so they feel supported in pursing their personal passions. A strong employee volunteerism program combines both elements.

· Employee Morale – This isn’t a surprise – volunteering makes people feel good. In a UnitedHealthcare/Volunteer Match survey, 94% of companies polled believed employee volunteering provides a way to increase employee morale. In addition to improving morale and attitude, volunteerism also fosters a sense of teamwork and gives employees an opportunity to get to know each other outside of the office environment. As a result, job satisfaction and performance often increase.

· Recruitment – A strong employee volunteerism program can give your company an advantage in recruiting, particularly when it comes to Millennials. According to Volunteering in America, 11.6 million Millenials dedicated 1.2 billion hours of volunteer time in 2010. When looking at potential job opportunities, corporate social responsibility (CSR) has become almost as important as salary and benefits. Typically, Millenials want to work for a company that is making a difference, and are looking for tactile experiences that allow them to make a difference on their own terms.

Put simply, employee volunteerism is no longer a “nice to do” but a “need to do” – for your community, your employees and your business. What is your company doing to show it recognizes this?

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