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10 Ways Whole Foods is Raising the Bar in #CSR

My love affair with Whole Foods started in college, when I would drive 20 minutes to their nearest store just so I could get my pick of the juiciest grapefruits, creamiest avocados and crunchiest granola in town. Since then, my fondness for the brand has only grown, and while this has a lot to do with the quality of its product (always fresh, flavorful and abundant), and its in-store experience (never fails to delight), there’s an important third factor at play.

Whole Foods’ commitment to social responsibility inspires its business strategy in a way that keeps the brand in lock-step with customer expectations and places it in a league above its competitors. It’s not the student content to slide by with a B+ in corporate responsibility – it’s the charismatic over-achiever who raises the bar for the rest of us, and makes us aspire to great things.

Here are 10 cool ways Whole Foods is raising the bar in CSR:

- Growing Greens – A few years ago, my colleagues helped RVA’s Whole Foods open a community garden to act as a learning lab and stock greens for the store’s salad bar. I was impressed. Even more impressive? The retailer announced this spring it’s partnering with NY-based Gotham Greens to build the first-ever commercial-scale grocery rooftop greenhouse for its Brooklyn store. In the 20,000-square-foot greenhouse (pictured below), they’ll grow pesticide-free greens to be sold in the Brooklyn location, as well as other Whole Foods stores in the area. clip_image002

- Taking a Stand on GMOs – In March, Whole Foods became the first U.S. retailer to require the labeling of all genetically modified foods sold in its stores by 2018. Rather than getting embroiled in the debate raging over government’s role in regulating food labeling, the brand put a stake in the ground that many expect will have a ripple effect throughout the industry.

- UpCycling – Whole Foods encourages its team members to have fun and get creative with upcycling – converting old or discarded materials into nifty, useful things. In addition to urging innovation and reducing waste, this process can rally communities by tapping local pride. Shoppers in Charlottesville, for example, are thrilled to find retired floorboards from UVA’s basketball gym lining the snack aisle, and old bleachers acting as picnic tabletops.

- Exploring Energy Savings – About 18 months ago, Whole Foods announced several of its California stores were undergoing high-efficiency, refrigeration retrofits to quantify how much energy each store could save. Working with California’s EnergySmart Jobs program and energy conservation nonprofit PECI, the retailer installed energy management systems and data loggers to offer a before-and-after picture of how much energy the refrigeration systems used.

- Investing in Suppliers – You can’t walk through a Whole Foods without realizing the company believes in supporting local food producers. But what you might not realize is that it also puts its money where its mouth is, offering low-interest loans to small food producers looking to expand. To date, the company’s local producer loan program has provided $8 million + loans to groups like Maine’s Own Organic Milk, Sticky Toffee Pudding and Willie Green’s Organic Farm.

 

- Encouraging Diversity For generations, African-American farmers in the Alabama Black Belt have faced a challenging political, economic and physical climate that’s made it hard to compete. But, thanks in part to support from Whole Foods and other retailers, clip_image004many of their marketing barriers are slowly breaking down. In a pilot program to demonstrate the potential of the Black Belt farming community, Whole Foods has begun to purchase and market watermelons, peas and other crops from small farmers like Demetrius Hooks (pictured right), showing support for diversity in agriculture as well as in their own supply chains.

- Urging Transparency – As evidenced by its stance on GMOs, Whole Foods vows transparency to customers, and demands it from suppliers. It also offers a high level of financial transparency to its employees, all of whom can access detailed reporting on employee salaries for the previous year. According to co-CEO John Mackey “This kind of salary transparency quells the gossip mill and exaggerations over who is making what, and leads to ‘greater justice’ in compensation.”

- Caring for Employees – It’s no coincidence that Whole Foods has been named among the top 100 places to work by Fortune magazine for the last 16 years. The company offers its employees some of the best health care benefits in the U.S. and up to 30 percent off store purchases if they meet certain health criteria. It also holds regular employee appreciation days with celebrations and store discounts, and lets workers apply for six weeks unpaid sabbatical for every 6,000 hours logged.

- Supporting Local Communities – Individual Whole Foods stores can tailor their approach to community giving in order to reflect the local flavor. Several times a year, all locations hold “five percent days,” where five percent of store sales go to a local nonprofit or educational organization. Many also run “Nickels for Nonprofits” programs, where, for every paper bag you save by bringing your own into the store, Whole Foods gives you a nickel to either keep or donate to a local charity.

- Giving Back to the Global Community – Last but not least, Whole Foods works to alleviate hunger and povertclip_image006y around the globe by offering microloans to entrepreneurs in the communities of its suppliers. The Whole Planet Foundation, a partnership between Whole Foods Market and Nobel Prize winners Muhammad Yunus and Grameen Bank, provides grants to microfinance institutions in Latin America, Africa and Asia, which provide loans, training and other financial services to the self-employed poor.

Just like the relationships we have with friends and family, the ones we have with brands are built on trust. While Whole Foods is not without its shortcomings, and will surely do something that ticks people off one day, it’s setting itself up for success in the long haul. By building a foundation of goodwill based on genuine support for its employees, communities and society at large, Whole Foods has cultivated a brand that’s easy to love … and one that will be tough to stay mad at for long.

Photo credits: Whole Foods Market, Jamie Ross/Daily Yonder, Whole Planet Foundation

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David v. Goliath: How Water Beat Big Soda

For the first time since the 1980s, Americans are drinking more water than soda.  Industry tracker Beverage Digest recently released data showing that the average amount of water that people drink has increased 38 percent since soda consumption peaked in 1998.  Now, we drink an average of 58 gallons a year, with bottled water contributing to about 21 of those gallons.

Why has water replaced soda as our beverage of choice?  Sorry Mayor Bloomberg, it has nothing to do with your proposed legislation.   Experts credit convenient, soda-style packaging and effective public health campaigns.

Most public health campaigns have been created by non-profits and local health departments.  In a David versus Goliath story, these organizations have managed to beat out the big budgets and pop stars associated with Coca-Cola and Pepsi-Cola (No need to feel bad for them, though.  Coca-Cola owns Dasani, VitaminWater and SmartWater.  Pepsi-Cola owns Aquafina, Propel and SoBe Lifewater.).

How did water beat soda?  By using five tips that can be applied to just about any public health campaign:

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In Defense of Craft Beer: Feeling the Buzz of a Burgeoning Industry

unklesambeer-500x475-america-fuck-yeah-beerIt’s been one week since the Brewers Association’s annual Craft Brewer’s Conference (CBC) and I am just recovering. I’m sure there is a study on the benefits of craft beer consumption in moderation, but alas, that was not my approach. It is the craft brewing industry’s biggest show, and cooler than any other beverage alcohol conference I have ever attended.

The cool factor of the CBC wasn’t just from the endless beer stations and surrounding events with rotating craft beers from around the country and world (although it certainly didn’t hurt); it was the intense energy and excitement buzzing through the Washington, D.C. Convention Center, held in our Nation’s capital for the first time.

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Haters Gonna Hate… Vodka?

Once upon a time, my drink of choice was a vodka tonic. I relived that time of my life when I saw a scene from The Last Days of Disco last weekend in which Chloe Sevigny’s character is given a vodka tonic. She says, “That’s odd he knew I drink vodka tonics. I never told him… I mean, it’s a complete cliché? All women recent college graduates drink vodka tonics?” She then decides she’d rather have a whiskey sour (to see the scene, start at 2.50).

I can relate to that.

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3 Tips to Promoting Booze Health Benefits without a PR Hangover

Bad PR Hangover

I love science, especially when research findings justify my self-prescribed glass of wine after a long day. So far, 2013 has not disappointed with new studies on the health benefits of wine. In February, the New England Journal of Medicine announced that roughly 30 percent of heart disease-related deaths can be prevented by switching to a Mediterranean diet rich in olive oil, nuts, beans … and seven (!) glasses of wine per week. It gets better! Researchers from Detroit discovered resveratrol in red wine isn’t just good for your heart, but may also prevent hearing loss. It seems that an apple a glass of wine a day does, in fact, keep the doctor away. Beer drinkers have reason to celebrate, too. Researchers at Granada University in Spain found beer can help the body rehydrate after a workout better than water or Gatorade. Cheers to that!

With all this great news for wine and beer lovers, how do you communicate these health benefits without waking up with a major PR hangover the morning after?

View all 3 Tips!

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Putting Lipstick on a Pig (Beer)?

wine snobs and beer

I am a cross-drinker – an equal opportunist when it comes to alcoholic beverages. I love wine. I love bourbon. Oh man, I freaking LOVE craft beer. What I’m drinking depends on my mood, the season, who I’m with, how bad my day was, what I’m eating, whether the Yankees won, or perhaps most importantly, what I can afford.

Now that my disposable income-sucking kiddo has joined the family, my taste has tended more toward the affordable gems than the rare, high-ticket bottles I once enjoyed during my split-second, DINK phase. For a few fitskies, I can get a four or six-pack of 12 oz. craft brews perfect for after-work sipping, or paired with my favorite manchego. THAT is the true beauty of craft beer. I think I have personally kept Sierra Nevada, Bell’s and Dogfish Head in the black over the past decade.
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Boozy musings of a former wine blogger: Lesson #1

THE BOOZE BIN

By Caroline Helper (@forgetburgundy)

Ok, so that’s not me, but she sure does look like she’s musing over some booze, there, doesn’t she?

I started my wine blog, Forget Burgundy, two years ago. After a year of blogging, I was finally starting to pick up work as a freelancer, while slowly coming to terms with the fact that no one in New York actually made a living just being a writer. Getting paid at all was a minor miracle – and not a very lucrative one at that. I was lucky to find an editor willing to pay 20 cents a word. For 500 words and hours of wrestling with my keyboard and tangling with the empty page, I was lucky to get $100. To make rent, all I had to do was compose roughly 6,000 brilliant words a month. To avoid chronic gout from overconsumption of Cup-O-Noodles, all I had to do was string together another 2,000 carefully chosen combinations of verbs, adverbs, and nouns. To make matters only a little more complicated, unlike Hemingway, Fitzgerald, or Hunter S. Thompson, I was a wine writer whose intake of alcohol directly corresponded to a decreased output of creative work.

While trying to figure out what to write for my blog post this week (creativity is a fickle friend who tends to come and go as she pleases) a colleague suggested I write about how I turned my blog into a job. And gosh, what a great post that would have been! But, to be perfectly honest, one had very little to do with the other. I come to work every day borne on the wings of Craigslist – another story for another post.

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Sponsoring Events: Should Booze Brands Pay?

THE BOOZE BIN

by Rebekah Polster (@BekinBklyn)

Wine and liquor brands are bombarded just about every week to sponsor an event, whether it’s an art opening hosted by a friend of a friend’s friend or the Grammy’s. These “intimate” events range in grandeur and product amount, but at the end of the day, what does your booze client really get out of it?

This time of year especially, I’m on high alert – I find myself constantly checking out the brands both listed on the step-and-repeats and sitting on tables being sipped by the stars. I’ve spotted wines being poured at Fashion week and anticipate plenty of Oscar party step-and-repeats featuring liquor brands. But I’m in the biz– it’s my job to notice what’s being poured where.

So, do the normal folk actually notice what Champagne sits on the tables at the Golden Globes every year? (It’s Moët Chandon by the way.)

My clients have mostly been sponsors of low-budget events, such as a store opening, something at Fashion Week, or at a friend (of a friend’s) art show. However, big budget events require booze, too. Not only are those events requesting the wines and spirits, but participation often commands a hefty price for the sponsorship. Now, not only are you on the hook for product donation, but also payment, ahem, I mean donation.

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Butchers and Booze–A Perfect Pairing

THE BOOZE BIN

By Laura Petrosky (@chronic_ally)

I am pretty convinced that every PR professional working with an alcohol brand has executed at least one (make that a dozen, for me) “INSERT BRAND NAME and food parings” program. Showing consumers the endless possibilities of how to pair their favorite adult beverage with food makes them want to drink it even more. Heck, who knew that your favorite wine pairs with pizza? Sometimes though, the term “food friendly” makes me gag. Not because I don’t like experimenting with pairings, but because booze and food pairing programs have been executed a gazillion times in even more ways. In a world where cookie dough is the next perfect pairing for Zinfandel (just kidding), which editor with no time on his hands would open an email related to yet another pairings program? If you know someone, please leave his or her contact information in the comments section.

 

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There is one pairings concept, however, if done well, will attract media and consumer attention alike. Since the Oscars are coming up, I’d give it the Academy Award for “Best Hands-On Drinks and Knife Play.” I am talking about meat pairing programs, in which one not only learns how to slaughter and butcher, but what to drink with the meat once your handiwork is done.

 

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Butchering classes are not new per se: Titled “Slaughterhouse Live,” The New York Times published a great article in 2009 about the rising appeal of the chopping block for consumers. “In many cases, the student butchers are sailing the prevailing currents of contemporary food culture — local, sustainable agriculture, farm-to-table eating — to their logical end-point.” Just the other week, The New York Times published another article called “Bacon, and how it came to be,” saying that, while at first the trend was largely confined to the coasts, things have changed and shops in places like Chicago and Milwaukee are opening their doors to carnivores who like the concept of “do-it-yourself meat.”

 

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While a nicely plated pairings dinner on Tiffany china may attract some, butchering and booze are appealing to a growing audience of foodie diehards, particulary dudes who enjoy time in the kitchen. Let’s face it – butchers are pretty darn cool. Plus, who doesn’t want to brag about chopping their own steak over several martinis with said steak cooked to a perfect medium-rare? Bombay Sapphire Gin deserves a shout-out for their “Meat & Gin” campaign first launched in 2008. A partnership with New York City’s rock star butcher, Tom Mylan from The Meat Hook, the brand offers seminar classes at The Brooklyn Kitchen, proving that “real men eat meat and drink gin” and an array of pairing suggestions online for those who cannot stomach the hands-on butchering part, but enjoy a good cut of meat from the grocery store. Tom Mylan just scored his first book deal, yet another hint that the combination of drinking and knife play is far from over.

 

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From a PR perspective, it is important to recognize the appeal of hands-on experiences and the desire of consumers to learn an artisanal skill, even if it involves a bloody knife and elbows deep in entrails. Journalists may actually leave their desks for such an experience too. If the drinks served are strong enough, they will get over the ugly realities of what’s going on behind the meat counter and offer up some ink.

 

Images courtesy of Groupon, TheNewYorkTimes, Newscom, Daniel Krieger

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Rebranding a Holiday

THE BOOZE BIN

By Caroline Helper (@forgetburgundy)

Holidays are both a blessing and a curse for wine PR pros – on the one hand, we’re given the opportunity to put a timely and creative twist on our product. On the other hand, most of the time we end up producing a pitch that every other PR pro is either also using that year, or has in years past.

That’s why this, year, I propose throwing out the old horse (not a real metaphor, right?) and rebranding the holidays instead. This Valentine’s Day, for example, may I introduce you to Treat Yo Self Day.

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For some, the dawning of February sets off a tizzy of paper hearts and pink glitter. For others, it inspires a visit to the darkest depths of self-pity.

Why don’t we all just admit it? No one likes Valentine’s Day – this “holiday” does nothing but introduce problems, sad feelings, and unmeetable expectations. So let’s stop celebrating Valentine’s Day and start celebrating “Treat Yo Self” day with a bottle of [INSERT YOUR WINE HERE] on February 14 instead.

Ladies, if this isn’t a day to treat yo self to a bottle of wine and a good rom-com on the couch, then you’re not doing it right. If you’re single, invite the girls over and enjoy a bottle (or, who are we kidding, three or four) while treating yo selves to some sweet treats and salty indulgences. If you’re attached, ditch your man and spend some quality time with the girls anyways. Treat yo self.

Alright, so you still want to spend the day with your significant other. You know what’s always better than flowers? Wine! Treat yo self and your sweetie to a bottle of [INSERT YOUR WINE HERE]. It’s like flowers that you can drink! Treat yo self.

This Valentine’s Day, no matter your marital status (or lack thereof), show yourself a little love and enjoy [INSERT YOUR WINE HERE]. You deserve it. Treat Yo Self.

See how easy that was? And wasn’t it fun? And have you ever seen a brand adopt/create a new holiday before? Look, if the Presidential Debates of 2012 taught us anything it’s that creating a thing out of thin air has never been easier (@bindersofwomen, I’m looking at you, kid). I officially declare 2013 the Year of Previously Uncelebrated Holidays. See? Now it’s a thing.

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